This is an open forum with a mix of other users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Thank you for your reply.
Unfortunately, I can't not connect anybody from Adobe until now.
I tried Live Chat, Phone but no one answered.
That's why I asked here.
Anyway, Thanks again.