Have you checked your sign in stuff is correct in your Creative Cloud app? And does it show you as signed in to your account? This sort of thing is handled through that applet.
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if you do not have your sequence or clip selected the Export will be greyed out.
you can select your sequence in the project bin, program monitor, source panel or sequence panel
I select my sequence in the sequence panel where I have my in and out points (work area) chosen for export
Is that what is going on?
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This worked for me.
Helpful for me too thanks
worked for me, thanks.
The only way it worked, was selecting the clip in the project panel and clicking "Export / captions".
Any other way didnt work. Not so intuitive I guess.