2 Replies Latest reply on Dec 20, 2014 5:48 AM by Tuomas K.

    How do I contact Adobe support?!?! Need to cancel my subscription.

    Tuomas K.

      Hello,

       

      I have a problem with the default country associated with my Adobe ID. I have an ongoing subscription but I'm not able to add a credit card because my Adobe ID is associated to a country where I lived years ago (Spain). The default country is Spain, so I can't add a Swedish credit card.

       

      According to Adobe, I need to create a new account and cancel my subscription with the current account. However, the chat doesn't work and after a lot of searching, I don't find any way to contact Adobe support… So how do I cancel my subscription?

       

      Here's the link to Adobe's instructions for this kind of a case:

      http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html

       

      I must say that this is by far the worst customer "support" I've encountered. Ever.

       

      Yours respectfully,

      Tuomas