2 Replies Latest reply on Dec 12, 2014 6:37 AM by xcutmedia

    I'm logged into creative cloud but cannot access my libraries or creative cloud assets

    kowston

      Hello

       

      I'm having trouble accessing my libraries when working in Photoshop. I'm told I need to log into creative cloud and restart Photoshop. I've done this (4 times) as well as restarting my PC and restarting the creative cloud app and I'm still not able to access the assets in my libraries.

       

      I'm logged in using the creative cloud app, it is recognizing me as logged in and is able to see which apps are installed ect, I have tried logging in and out.

       

      I'm not sure if this is connected but yesterday I was unable to access creative cloud at all until I followed some instructions I found on this site were I needed to delete an obe.db (I think) file,  once this file was delete this problem was solved.

       

      What can I do to view my libraries?