The Presenter add in opens up just fine. I can do most everything with the Presenter tool bar, including recording and publishing audio for the slides, but I get an error message when trying to use the "Video" recording function. I have a screen shot of the error message if that would help, But is basically says the "Application encountered and internal Error. If the error persists, contact someone." Adobe support is useless on this issue. Does anyone have any ideas?
I DO NOT have two monitors set up and the button labeled "Use Presenter View" is unchecked.
Check that your video drivers are up to date.