0 Replies Latest reply on Dec 9, 2014 10:35 AM by Preran

    OT: Why isn't anyone answering my question?

    Preran Adobe Employee

      Hi all,


      Ensure that you cover the following information in your post to ensure that your questions are answered as quickly as possible.


      The title of your post should reflect the problem statement

      If other users cannot make sense of the title of your post, they will not be inclined to read further. For instance, titles such as "Edge Animate problem", "Error message", or "Please Help" convey next to nothing. Titles such as "Unable to install Edge Animate 2014.1.1 | Mac OS" "Edge Animate banner does not play in Firefox", help provide the context upfront. Members of the Edge Animate community that have faced a similar issue are more likely to click on it and answer your question.


      Provide as much information as possible

      • Version of Edge Animate that you are using.  Select Help > About  Edge Animate to make sure.
      • Operating System and its version (Mac OS, Windows)
      • Internet browser that you are testing on, its version number
      • Are you facing this issue after you upgraded to the latest version?
      • Did you make any changes to your computer before you started facing this issue?
      • Can you embed a screenshot or video that describes your situation? Any log files that you can share with us?
      • Just in case users need to see your project, would it be possible for you to share it to a common location and share it over a private message?
      • Is this question related to a third party plug in or software that you are using with Edge Animate?


      Following these guidelines will ensure that your posts are given due consideration. If they are still not answered, they probably fall outside the expertise of the members of this forum. For instance, if your question is related to a third party plug in or software, you will have to wait for a member with a similar set up to answer your question.