3 Replies Latest reply on Dec 9, 2014 4:01 PM by David__B

    Books being held hostage

    triviumpursuit Level 1

      Long, long ago my husband and I wrote some books using InDesign (we had purchased the software discs along with Photoshop and all the other things that go with it). Then about 3 years ago or so our dear son talked us into updating to the new versions of this software, even though we don't really use it anymore except for once in awhile. So there went our books up into something called The Cloud and we have been paying $30.00+ each and every month. How long am I going to have to be paying this $30? And why can't I get my books back which are being held hostage in The Cloud? And now I got an email saying I will be paying $50 instead of $30. I don't have $50 each month!

        • 1. Re: Books being held hostage
          John T Smith Adobe Community Professional & MVP

          Using cloud storage is optional... and does not preclude you from keeping your "original" versions on your own hard drive

           

          I don't use cloud storage, so if you do not have your books on your own hard drive, I suggest you talk to an Adobe staff person to find out how to copy your books back down to your own hard drive

          Adobe contact information - http://helpx.adobe.com/contact.html may help

          -Select your product and what you need help with

          -Click on the blue box "Still need help? Contact us"

           

          Or ask in the InDesign forum

          The Cloud forum is not about using individual programs

          The Cloud forum is about the Cloud as a delivery & install process

          If you will start at the Forums Index https://forums.adobe.com/welcome

          You will be able to select a forum for the specific Adobe product(s) you use

          Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

           

          BUT... do be aware that InDesign files may not be backwards compatible... if you opened/saved the files in the Cloud version, you MAY not be able to open the files in the CS6 version

          • 2. Re: Books being held hostage
            mytaxsite.co.uk Level 6

            You can download your books, documents and images from Adobe server before you terminate the subscription.  Have you tried logging in to your account?  Try it and see if your stuff is still there.

             

            Paying $50 every month for something you don't use is simply silly in my opinion.  I would resort to the old version or CS6 version that was the last perpetual product from Adobe.

             

            Creative Cloud is a subscription and you have to continue paying the subscription for as long as you want to continue using the product.  This means for life.

            • 3. Re: Books being held hostage
              mytaxsite.co.uk Level 6

              For some reasons I don't see what has been posted before me so the duplication occurs here.  I try to avoid this but can't help it.  I missed John's post and it is nearly one and half hours he posted.  Something is definitely going wrong on these forums today.

              • 4. Re: Books being held hostage
                David__B Adobe Employee

                Hi Triviumpursuit,

                 

                I'm not sure I follow exactly what you mean. If the books you wrote were InDesign files you created in a past versions of the product they would be typically be files saved to your computer. How did they get to the cloud? It sounds like you signed up for a Creative Cloud membership. If you signed up for Creative Cloud you would have to continue for however long you agreed to when you signed up - typically either a monthly or yearly option, if its $30 a month that sounds like a yearly option at a promo rate. If you don't want to continue your membership you should cancel when it comes time to renew. See Cancel an annual membership (individual or team) here: Cancel your membership or subscription | Creative Cloud

                 

                I'm not sure exactly what you mean about your books, so its hard for me to make recommendations. Creative Cloud memberships do come with online or cloud based storage which can be accessed using a browser at https://assets.adobe.com/files but files only get put there by you uploading them. If you cancel your membership your storage will automatically downgrade to free level of 2GB storage.

                 

                This might have some useful info for you
                Creative Cloud Help | Creative Cloud / Common Questions

                 

                Hope that helps,

                - Dave