3 Replies Latest reply on May 7, 2015 4:29 PM by Imlar

    Premiere crashes after clicking on imported movie file


      After clicking on a just imported video file (in this case .MOV from a Nikon 7100) the application crashes and displays "Adobe Premiere Pro CC 2014.1 has stopped working" and the problem details are below. I have tried resetting the preferences but not sure what else to try. Premiere starts up fine and I can import images fine but any video file ( I have tried .MOV, .MP4, .AVI, .WMV) that gets imported crashes the software as soon as I try to do anything with it.


      Any help would be greatly appreciated!




      System Details:

      Windows 7 Professional, Service Pack 1

      Processor: Intel(R) Core i5-4570T CPU @ 2.90GHz

      RAM: 12GB


      Problem Details:

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Adobe Premiere Pro.exe

        Application Version:

        Application Timestamp: 5426694c

        Fault Module Name: devenum.dll

        Fault Module Version: 6.6.7600.16385

        Fault Module Timestamp: 4a5bded7

        Exception Code: c0000005

        Exception Offset: 00000000000016a0

        OS Version: 6.1.7601.

        Locale ID: 1033

        Additional Information 1: ec5a

        Additional Information 2: ec5adb2545b190cc19da7bdfa78d5bf1

        Additional Information 3: 52eb

        Additional Information 4: 52eb6b5eb5247c23714f771b797ebaa7



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