This is an open forum with a mix of other users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
If you have made purchase from digitalriver stores then the first renewal is always 5 days prior to the billing date & the billing date remains the same for the rest of the month.
Please inbox me in private the order number to investigate further.