1st - post a web link
2nd - the general Adobe license allows 2 activations
If you are having download problems, you MAY need to try the following
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
Does your question involve Photoshop Elements 13 or Premiere Elements 13. Sounds like Photoshop Elements 13? Somehow you thread got posted
in the Adobe Premiere Elements Forum.
Can you show proof of ownership of a prior version of Photoshop Elements?
Were you working from the following web page?
Have you used the Chat opportunity at the link I just posted to get the official Adobe pronouncement on this?