4 Replies Latest reply on Dec 17, 2014 7:32 PM by AlexPhillips Branched to a new discussion.

    Adobe Flash Not Useable After Install

    AlexPhillips

      I have Windows 7 Home Premium and IE 11.  Have been using Jackie Lawson greeting card app for years.  Recently, when I try to access a greeting card within this app, it tells me that I need to install Adobe Flash.  After I reinstall Adobe Flash, the same thing happens.  I have tried installing Adobe Flash many times including with IE not running and with another app that uses Adobe Flash terminated during the install.  I have also uninstalled Adobe Flash prior to beginning the process,  but nothing seems to work.  Here is the last entry from FlashInstall.log:

       

      2014-12-6+22-17-0.231 [error] 1223 1056

      2014-12-9+0-17-0.234 [error] 1223 1056

      2014-12-10+1-17-0.230 [error] 1223 1056

      2014-12-10+1-17-21.8 [error] 1226 1062

      =O====== M/15.0.0.246 2014-12-10+01-17-06.691 ========

      0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 11

      0001 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

      0002 [I] 00000013

      0003 [I] 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil32_15_0_0_246_ActiveX.exe

      0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_15_0_0_246_ActiveX.exe

      0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_15_0_0_246_ActiveX.dll

      0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

      0007 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

      0008 [W] 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183

      0009 [W] 00001024 C:\Windows\system32\FlashPlayerApp.exe 183

      0010 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

      0011 [W] 00001106

      0012 [W] 00001106

      0013 [W] 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

      0014 [I] 00000012

      =X====== M/15.0.0.246 2014-12-10+01-17-23.203

       

      Alex Phillips