1 Reply Latest reply on Dec 10, 2014 7:46 PM by John T Smith

    Migrated to new Mac and issues on new machine

    greydogs

      I migrated my data/files/software from my laptop to a new Mac.  I failed to sign out of CC on the laptop before migrating.  The new Mac is only my 2nd machine to use CC so licensing should not be an issue.  I keep getting an error/window that states "Adobe CC is needed to resolve this problem.  However, it is missing or damaged.  Please download and install a new copy of the Creative Cloud from...".  When I download and try to do the install, I get the exact same error/window.  I am stuck on a loop and not sure what to do to resolve this.

       

      I went into the Uninstaller for Creative Cloud, and tried to run this.  I then get a message that it uninstalled with errors.