8 Replies Latest reply on Dec 12, 2014 9:50 AM by Peak Images

    reinstallating elements 10... Licence screen goes in endless loop - solution?

    Peak Images

      Reinstalling Elements 10 after the price went up for CC-full and I downgraded to just CC-LR and PS. But can't get past accept licence screen. Click OK to accept that and it just goes round in an endless loop where the licence screen reappears each time you click the OK button.

       

      Have a valid licence key and tried both DVD reinstall and download reinstall (This also happened with the original installation after I'd downgraded CC, hadn't used the software while had CC-Premiere Pro, but wasn't using that enough to justify cost of full CC).

       

      Any ideas what the solution is?