Is Premiere Pro CC still installed? For now I will assume that you are trying to run Premiere Elements 10 on Windows 7, 8, or 8.1 64 bit. What is the video card/graphics card that the computer uses? If the card in not NVIDIA GeForce, then.....
Uninstall all traces of Premiere Elements 10 from your computer.
a. Uninstall the usual Control Panel way.
b. Do a free ccleaner run through to get rid of any leftovers from incomplete install reinstalls.
c. Reinstall Premiere Elements 10 with the antivirus and firewall(s) disabled.
Let us start here and then decide what next based on your reported results. If the above uninstall/ccleaner/reinstall scheme does not work, we
may yet try to delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 10.0 Folder in which the Adobe Premiere Elements Prefs
file exists. It is also assumed that you have the latest version of Quicktime installed on your computer with Premiere Elements 10 and that you are
running the program from a User Account with Administrative Privileges. Yes? Have you looked at the situation with and without the antivirus and firewall(s) disabled?
Thanks for suggestions - had forgotten about updating QT...
Well, just spent the last 2 hrs downloading, uninstalling, cccleaning, reinstalling elements and QT. All to no avail
Couldn't try disabling firewall/anti-virus as forgotten the password to switch it off (doh!). But that's not caused trouble with any other installation in the past so I'm hopeful it's not that.
It does seem as if CS programs I had installed prior to CC becoming a monthly licence have defaulted back to CSv6. But dont' want to unistall that given the hassles I'm having here, as although I didn't get on that well with Premiere Pro I may want to try again in the future. (Right now I just want the software I know how to use easily (ie Elements) to work again so I can do something quick before I go through the loop of trying to learn Premiere Pro, or possibly an alternative editor, on an older version that doesn't cost so much as CC!)
A T Romano... Apols I completely missed the bit about Gfx card driver yesterday... It IS a GeForce driver. Geforce GTX 660... What difference does that make?
Just found another thread. Incompatible... Oh...
Thanks for the replies.
Significant Premiere Elements 10/NVIDIA GeForce problem. If your computer is other than Windows 8 or 8.1 64 bit, the fix should be rolling back the driver version to about May 2013. In the case of Window 8 or 8.1 64 bit, there does not appear to be NVIDIA GeForce driver versions old enough for this fix.
Have you read the Announcement at the top of this forum? Also
Please review and consider. Please use the NVIDIA link in the above link to determine if you can download a May 2013 driver version for your NVIDIA GeForce.
Looking forward to learning of further developments when your schedule permits.
Completely managed to miss the announcement - hadn't realised there was more than just the "Did this help" one!
Links useful - running Win7 still and don't run high end games on PC so should be able to roll back. So seems as if I need a driver from about July 2013 (that would fit with about when I last used Elements...)
But having downloaded 3 from July back to March 2013, all say "no compatible hardware found..." ie they're not happy installing. Had uninstalled current driver (as rollback didn't go back far enough) so that shouldn't have been the problem.
Conclusion... for me it seems the Nividia drivers/Elements 10 are terminally incompatible. Time to download a trial of either Sony's offerings or Elements 13 I fear. Thanks for your help - and wished I'd noticed the point about the Gfx card earlier - more haste less speed! ;-)
Doh! Still more haste less speed... Having had the same issue with the current driver it seems I had failed to mind-read that it needs a restart between every uninstall/reinstall...
OK, found how you uninstall drivers properly (from add remove software - not via control panel hardware device driver with a reboot between each uninstall and reinstall of previous version...)
Been through several loops to try 3 drivers working back from July to March 2013. None fix the problem, so I am now assuming it's terminal. Will have to find a trial download of either Elements 13 or possibly Sony's offerings....
Thx for the help though AT Romano, I'd not have known about the nvidia issue otherwise!