This is not Adobe. Rather user to user forum.
What product is involved? Premiere Elements?
Adobe typically is giving its support for Premiere Elements via some online Chat Panels.
If you go online, you can see telephone numbers listed for Adobe Customer Service from a variety of sources.
If you want to determine how far you can get with that approach, please do a Google Search
for Adobe Customer Service. I am not sure effective a route that is.
Depending on that nature of your situation, if you want to give Premiere Elements troubleshooting a try here, we would be glad for the opportunity to be of