This is an open forum with a mix of other users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
There is no such thing as Adobe support. Sucks. Period.
Support is indeed available. Please try the link John Smith gave you. You can either use the chat or phone option. Chat is quicker. Please try it.
I actually regret the post I left this morning, only because it was impulsive and ill-mannered. I sat on chat twice for several minutes with no response, it did not seem to be working. From the page I was on, there was no phone option listed. When I closed down those pages and used the link that was provided via the community, then there was indeed a phone number which I called.
My several experiences with support at Adobe have been poor and frequently the same problem with sign-ins and account status recur. I also learned only today that instead of three separate accounts we could have one shared corporate account which would have eliminated today’s issue and many in the past, but at no time has any support or business development types reached out to us to offer or explain the possibility.
I apologize for being rude this morning in my email. I’m normally better mannered than that expression indicated.
No Problem, Richard. Was your issue resolved?