1 Reply Latest reply on Dec 12, 2014 5:51 AM by Atul_Saini

    One of my monthly transactions for a subscription failed.

    fhwiesse

      One of my monthly transactions for a subscription failed. I wanted to ask to recharge it once again. Several efforts to contact the chat service failed. The announced phone number is not available. And an ordinary email to contact support is also not available. What can I do?

        • 1. Re: One of my monthly transactions for a subscription failed.
          Atul_Saini Adobe Employee

          HI There,

           

          We are sorry for the inconvenience that it has caused to you, as you were not able to initiate the chat we would really appreciate if you could provide us a little more information around it.

           

          OS version:

          Browser version:

           

          We would also like to know if you have tried a different browser or try to reset your browser to default settings.

           

          Meanwhile, I would setup a call back for you. Kindly provide your contact # and the best time to reach in a Private Message so that we can help you.

           

          Thanks,

          Atul Saini