Thanks for reporting this chat issue, we would like to know few more details, so that we can assist you appropriately.
- OS version:
- Browser version:
Meanwhile, I would request you to try to sign in with a different Adobe ID. It seems that application manager is recognizing your suspended subscription.
Please revert if the problem still persists.
I experienced the chat issue using Safari on a MacBook running Mountain Lion. As I mentioned above, I already tried using a different Adobe ID, without success. What is meant by "revert?"
Thanks for sharing this information.
I would really appreciate If you could try the below mentioned link.
You can also try this on any other device.
We really appreciate your cooperation with this.
Atul, I have already gone through the information at that link. There is
NOTHING that talks about my problem.
I received a separate email from Adobe Support asking when I could be
reached at what number. I replied, hours ago, and have heard nothing since.
Thanks, John, for the link to a related topic. I tried uninstalling CS6 and
reinstalling CS6, which seemed to work for someone else. Alas, it does not
work for me. When I try to open PS6, I am still asked to renew my license
On Fri, Dec 12, 2014 at 8:56 AM, Atul_saini <email@example.com>
I am still unable to reach Adobe's brain-dead "Support Chat." I have
another window open with
Your case number: 0214426554
I am trying Firefox this time instead of Safari (Mac 10.8.5.)
Someone named Narender is asking "Are we still connected?"
I have entered a reply but cannot neither the 'Send Message" button nor
hitting Return does anything
On Fri, Dec 12, 2014 at 12:53 PM, Jim Gasperini <firstname.lastname@example.org>
I am now trying Adobe's "24 hours a day, 7 days a week" Chat support on my
iPad. I am case number 0214427523, but no one has shown up: "Chat is
unavailable right now."
On Fri, Dec 12, 2014 at 1:06 PM, Jim Gasperini <email@example.com>
I have tried:
--uninstalling every last bit of Adobe visible in Finder, then running the
Adobe CC Cleaner
--Using MacCleaner Pro to uninstall everything else Adobe, including Adobe
Application Manager, then downloading and reinstalling Manager.
Still, when I try to open my licensed CS6 applications, I get Creative
Cloud requests to pay to renew my license, or pay to sign up anew..
Adobe support (helpx.adobe.com) is unreachable, useless. I have tried
chatting using three different browsers on my MacBook, and two on my iPad,
and either get spuriously connected to an Indian support specialist to whom
I cannot respond (button apparently disabled) or strange, inscrutable error
This Forum has also not helped much so far. It also seems strangely hard to
reach. When I click the link to "View full discussion" in the first
response from Atul_saini, I get an error message.
I have now wasted most of two days of my life just trying to find a way to
use Adobe software for which I paid what is to me a considerable amount of
Any hints for where to find a way out of this nightmare would be
On Fri, Dec 12, 2014 at 3:19 PM, Jim Gasperini <firstname.lastname@example.org>