1 Reply Latest reply on Dec 12, 2014 1:09 PM by A.T. Romano

    Download failure

    jordan84

      I'm using a Toshiba lap top with Google chrome premier 12. been installed for months now just starting to use music.when downloading music scores I'll get the download failed error every time. says due to unavailable server or not connected to the Internet.

        • 1. Re: Download failure
          A.T. Romano Level 7

          jordan84

           

          What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to 12.1 Update using an opened project's Help Menu/Update? If not, please do so.

           

          Are you running the program from a User Account with Administrative Privileges?

          Even if you are, please right click the desktop icon for the program, select and apply Run As Administrator.

           

          What other browsers do you have besides Google Chrome? Please try setting Firefox or Internet Explorer as the default browser to

          determine if that makes a difference.

           

          Does the problem exist with and without the antivirus and firewall(s) disabled?

           

          Let us start here. Based on you reply, we will decide what next.

           

          Thank you.

           

          ATR