1 Reply Latest reply on Dec 12, 2014 7:22 PM by John T Smith

    Unable to update to latest After Effects 2014 version

    QuietlyWorking

      This is on a MacBook Pro. For the past week or so I haven't been able to update After Effects. If always gives me the same error. Below, is the log file.

       

      12/12/14 15:36:00:769 | [INFO] |  | OOBE | DE |  |  |  | 49532 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      12/12/14 15:36:00:769 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Visit http://www.adobe.com/go/loganalyzer/ for more information

      12/12/14 15:36:00:769 | [INFO] |  | OOBE | DE |  |  |  | 49532 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      12/12/14 15:36:00:769 | [INFO] |  | OOBE | DE |  |  |  | 49532 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      12/12/14 15:36:00:769 | [INFO] |  | OOBE | DE |  |  |  | 49532 | START - Installer Session

      12/12/14 15:36:00:769 | [INFO] |  | OOBE | DE |  |  |  | 49532 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      12/12/14 15:36:00:769 | [INFO] |  | OOBE | DE |  |  |  | 49532 | RIBS version: 8.0.0.22

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | OSX version: 10.10.1 

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | ::START TIMER:: [Total Timer]

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | CHECK: Single instance running

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | CHECK : Credentials

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Load Deployment File

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | deploymentFile option not given

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | CHECK : Another Native OS installer already running

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Create Required Folders

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Assuming install mode

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Looking up install source path

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Sync Media DB ...

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | ::START TIMER:: [Sync Media DB]

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Pre check media db sync

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | End of Pre check media db sync. Exit code: 0

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | :: END TIMER :: [Sync Media DB] took 811 milliseconds (0.811 seconds) DTR = 34.5253 KBPS (0.0337161 MBPS)

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Ready to initialize session to start with ...

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | ::START TIMER:: [CreatePayloadSession]

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

      12/12/14 15:36:00:772 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Updated source path: /Users/ChaplainTIG/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1

      12/12/14 15:36:00:773 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Updating media info for: {5678CF8D-3B5F-4CC6-B150-48945A838E63}

      12/12/14 15:36:00:774 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Ignoring original data since install source is local

      12/12/14 15:36:00:774 | [INFO] |  | OOBE | DE |  |  |  | 49532 |   Type: 0, Volume Order: 1, Media Name: AfterEffects_CC_13_1_1_ftr

      12/12/14 15:36:00:774 | [INFO] |  | OOBE | DE |  |  |  | 49532 |   Path: /Users/ChaplainTIG/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/ payloads/AdobeAfterEffects13SupportAll-101014104158/AdobeAfterEffects13SupportAll-10101410 4158.zip

      12/12/14 15:36:00:774 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Updating media info for: {C135CD0F-ED45-4935-9B71-9D02735BD274}

      12/12/14 15:36:00:775 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Ignoring original data since install source is local

      12/12/14 15:36:00:775 | [INFO] |  | OOBE | DE |  |  |  | 49532 |   Type: 0, Volume Order: 1, Media Name: AfterEffects_CC_13_1_1_ftr

      12/12/14 15:36:00:775 | [INFO] |  | OOBE | DE |  |  |  | 49532 |   Path: /Users/ChaplainTIG/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/ payloads/AdobeAfterEffects13AllTrial-101014102412/AdobeAfterEffects13AllTrial-101014102412 .zip

      12/12/14 15:36:00:775 | [INFO] |  | OOBE | DE |  |  |  | 49532 | --------------------  END  - Updating Media Sources -  END  --------------------

      12/12/14 15:36:00:816 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Supported RIBS version range: [0.0.0.0,8.0.0.22]

      12/12/14 15:36:00:817 | [INFO] |  | OOBE | DE |  |  |  | 49532 | ----------------- CreatePayloadSession: machine is x86 ---------------

      12/12/14 15:36:11:488 | [INFO] |  | OOBE | DE |  |  |  | 49532 | ______ Verify Dependency Subscribers ______

      12/12/14 15:36:11:488 | [INFO] |  | OOBE | DE |  |  |  | 49532 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

      12/12/14 15:36:11:488 | [INFO] |  | OOBE | DE |  |  |  | 49532 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: 0 (0,0)

      12/12/14 15:36:11:488 | [INFO] |  | OOBE | DE |  |  |  | 49532 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: 0 (0,0)

      12/12/14 15:36:11:488 | [INFO] |  | OOBE | DE |  |  |  | 49532 | END Operation order for all session payloads: mediaGroup (requires,satisfies)

      12/12/14 15:36:11:489 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Patch Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} can be applied to product Adobe After Effects CC 2014 Support 13.0.0.0 {A55FF34C-8AA8-4BE2-ABCC-12BE48AE8DD5}

      12/12/14 15:36:11:514 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Patch Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} can be applied to product Adobe After Effects CC 2014 13.0.0.0 {2B22C750-5C3B-4738-B621-BA786AC7A494}

      12/12/14 15:41:23:478 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Setting property "installSourcePath" to: /Users/ChaplainTIG/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1

      12/12/14 15:41:23:478 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Setting property "mode" to: silent

      12/12/14 15:41:23:478 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Setting property "updateManifestPath" to: /Users/ChaplainTIG/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeAfterEffects-13.0.0-Trial/13.1.1/13.1.1.xml

      12/12/14 15:41:23:478 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Setting property "workflow" to: updater

      12/12/14 15:41:23:478 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Overwrite property "extensionsOnly" to: 1

      12/12/14 15:41:23:478 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Overwrite property "mode" to: silent

      12/12/14 15:41:23:478 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Overwrite property "patchesOnly" to: 1

      12/12/14 15:41:23:478 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Overwrite property "updateManifestPath" to: /Users/ChaplainTIG/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeAfterEffects-13.0.0-Trial/13.1.1/13.1.1.xml

      12/12/14 15:41:23:478 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Overwrite property "workflow" to: updater

      12/12/14 15:41:23:480 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Found payload actions:

      12/12/14 15:41:23:480 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Deciding what installer mode to use...

      12/12/14 15:41:23:532 | [INFO] |  | OOBE | DE |  |  |  | 49532 | BEGIN Setting requested payload actions

      12/12/14 15:41:23:533 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Value returned on lookup of payload: Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} is: true

      12/12/14 15:41:23:533 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Action string for Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}  is install

      12/12/14 15:41:23:533 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Value returned on lookup of payload: Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} is: false

      12/12/14 15:41:23:533 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Action string for Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}  is install

      12/12/14 15:41:23:539 | [INFO] |  | OOBE | DE |  |  |  | 49532 | END Setting requested payload actions

      12/12/14 15:41:23:540 | [INFO] |  | OOBE | DE |  |  |  | 49532 | Collected advanced path check information for INSTALLDIR

      12/12/14 15:41:23:540 | [INFO] |  | OOBE | DE |  |  |  | 49532 | INSTALLDIR is a well-formed path

      12/12/14 15:41:23:540 | [INFO] |  | OOBE | DE |  |  |  | 49532 | INSTALLDIR is not the root path

      12/12/14 15:41:23:540 | [INFO] |  | OOBE | DE |  |  |  | 49532 | INSTALLDIR is on a local volume

      12/12/14 15:41:23:540 | [INFO] |  | OOBE | DE |  |  |  | 49532 | INSTALLDIR is on a writable volume

      12/12/14 15:41:23:540 | [INFO] |  | OOBE | DE |  |  |  | 49532 | INSTALLDIR is not on a case sensitive volume

      12/12/14 15:41:23:540 | [INFO] |  | OOBE | DE |  |  |  | 49532 | INSTALLDIR passed path basic path validation: /Applications

      12/12/14 18:38:27:569 | [ERROR] |  | OOBE | DE |  |  |  | 49558 | ASU has quit unexpectedly.

      12/12/14 18:38:27:601 | [ERROR] |  | OOBE | DE |  |  |  | 49532 | DW046: Following Conflicting processes were running -

      12/12/14 18:38:27:601 | [ERROR] |  | OOBE | DE |  |  |  | 49532 |  block:After Effects

      12/12/14 18:38:27:601 | [INFO] |  | OOBE | DE |  |  |  | 49532 | :: END TIMER :: [Total Timer] took 2.36617e+06 milliseconds (2366.17 seconds) DTR = 74.4901 KBPS (0.0727443 MBPS)

      12/12/14 18:38:30:760 | [INFO] |  | OOBE | DE |  |  |  | 49532 | -----------------