Unable to update to latest After Effects 2014 version
This is on a MacBook Pro. For the past week or so I haven't been able to update After Effects. If always gives me the same error. Below, is the log file.
12/12/14 15:36:00:769 | [INFO] | | OOBE | DE | | | | 49532 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
12/12/14 15:36:00:769 | [INFO] | | OOBE | DE | | | | 49532 | Visit http://www.adobe.com/go/loganalyzer/ for more information
12/12/14 15:36:00:769 | [INFO] | | OOBE | DE | | | | 49532 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
12/12/14 15:36:00:769 | [INFO] | | OOBE | DE | | | | 49532 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
12/12/14 15:36:00:769 | [INFO] | | OOBE | DE | | | | 49532 | START - Installer Session
12/12/14 15:36:00:769 | [INFO] | | OOBE | DE | | | | 49532 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
12/12/14 15:36:00:769 | [INFO] | | OOBE | DE | | | | 49532 | RIBS version: 8.0.0.22
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | OSX version: 10.10.1
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | ::START TIMER:: [Total Timer]
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | CHECK: Single instance running
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | CHECK : Credentials
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | Load Deployment File
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | deploymentFile option not given
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | CHECK : Another Native OS installer already running
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | Create Required Folders
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | Assuming install mode
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | Looking up install source path
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | Sync Media DB ...
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | ::START TIMER:: [Sync Media DB]
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | Pre check media db sync
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | End of Pre check media db sync. Exit code: 0
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | :: END TIMER :: [Sync Media DB] took 811 milliseconds (0.811 seconds) DTR = 34.5253 KBPS (0.0337161 MBPS)
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | Ready to initialize session to start with ...
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | ::START TIMER:: [CreatePayloadSession]
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
12/12/14 15:36:00:772 | [INFO] | | OOBE | DE | | | | 49532 | Updated source path: /Users/ChaplainTIG/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1
12/12/14 15:36:00:773 | [INFO] | | OOBE | DE | | | | 49532 | Updating media info for: {5678CF8D-3B5F-4CC6-B150-48945A838E63}
12/12/14 15:36:00:774 | [INFO] | | OOBE | DE | | | | 49532 | Ignoring original data since install source is local
12/12/14 15:36:00:774 | [INFO] | | OOBE | DE | | | | 49532 | Type: 0, Volume Order: 1, Media Name: AfterEffects_CC_13_1_1_ftr
12/12/14 15:36:00:774 | [INFO] | | OOBE | DE | | | | 49532 | Path: /Users/ChaplainTIG/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/ payloads/AdobeAfterEffects13SupportAll-101014104158/AdobeAfterEffects13SupportAll-10101410 4158.zip
12/12/14 15:36:00:774 | [INFO] | | OOBE | DE | | | | 49532 | Updating media info for: {C135CD0F-ED45-4935-9B71-9D02735BD274}
12/12/14 15:36:00:775 | [INFO] | | OOBE | DE | | | | 49532 | Ignoring original data since install source is local
12/12/14 15:36:00:775 | [INFO] | | OOBE | DE | | | | 49532 | Type: 0, Volume Order: 1, Media Name: AfterEffects_CC_13_1_1_ftr
12/12/14 15:36:00:775 | [INFO] | | OOBE | DE | | | | 49532 | Path: /Users/ChaplainTIG/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/ payloads/AdobeAfterEffects13AllTrial-101014102412/AdobeAfterEffects13AllTrial-101014102412 .zip
12/12/14 15:36:00:775 | [INFO] | | OOBE | DE | | | | 49532 | -------------------- END - Updating Media Sources - END --------------------
12/12/14 15:36:00:816 | [INFO] | | OOBE | DE | | | | 49532 | Supported RIBS version range: [0.0.0.0,8.0.0.22]
12/12/14 15:36:00:817 | [INFO] | | OOBE | DE | | | | 49532 | ----------------- CreatePayloadSession: machine is x86 ---------------
12/12/14 15:36:11:488 | [INFO] | | OOBE | DE | | | | 49532 | ______ Verify Dependency Subscribers ______
12/12/14 15:36:11:488 | [INFO] | | OOBE | DE | | | | 49532 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
12/12/14 15:36:11:488 | [INFO] | | OOBE | DE | | | | 49532 | Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: 0 (0,0)
12/12/14 15:36:11:488 | [INFO] | | OOBE | DE | | | | 49532 | Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: 0 (0,0)
12/12/14 15:36:11:488 | [INFO] | | OOBE | DE | | | | 49532 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
12/12/14 15:36:11:489 | [INFO] | | OOBE | DE | | | | 49532 | Patch Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} can be applied to product Adobe After Effects CC 2014 Support 13.0.0.0 {A55FF34C-8AA8-4BE2-ABCC-12BE48AE8DD5}
12/12/14 15:36:11:514 | [INFO] | | OOBE | DE | | | | 49532 | Patch Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} can be applied to product Adobe After Effects CC 2014 13.0.0.0 {2B22C750-5C3B-4738-B621-BA786AC7A494}
12/12/14 15:41:23:478 | [INFO] | | OOBE | DE | | | | 49532 | Setting property "installSourcePath" to: /Users/ChaplainTIG/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1
12/12/14 15:41:23:478 | [INFO] | | OOBE | DE | | | | 49532 | Setting property "mode" to: silent
12/12/14 15:41:23:478 | [INFO] | | OOBE | DE | | | | 49532 | Setting property "updateManifestPath" to: /Users/ChaplainTIG/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeAfterEffects-13.0.0-Trial/13.1.1/13.1.1.xml
12/12/14 15:41:23:478 | [INFO] | | OOBE | DE | | | | 49532 | Setting property "workflow" to: updater
12/12/14 15:41:23:478 | [INFO] | | OOBE | DE | | | | 49532 | Overwrite property "extensionsOnly" to: 1
12/12/14 15:41:23:478 | [INFO] | | OOBE | DE | | | | 49532 | Overwrite property "mode" to: silent
12/12/14 15:41:23:478 | [INFO] | | OOBE | DE | | | | 49532 | Overwrite property "patchesOnly" to: 1
12/12/14 15:41:23:478 | [INFO] | | OOBE | DE | | | | 49532 | Overwrite property "updateManifestPath" to: /Users/ChaplainTIG/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeAfterEffects-13.0.0-Trial/13.1.1/13.1.1.xml
12/12/14 15:41:23:478 | [INFO] | | OOBE | DE | | | | 49532 | Overwrite property "workflow" to: updater
12/12/14 15:41:23:480 | [INFO] | | OOBE | DE | | | | 49532 | Found payload actions:
12/12/14 15:41:23:480 | [INFO] | | OOBE | DE | | | | 49532 | Deciding what installer mode to use...
12/12/14 15:41:23:532 | [INFO] | | OOBE | DE | | | | 49532 | BEGIN Setting requested payload actions
12/12/14 15:41:23:533 | [INFO] | | OOBE | DE | | | | 49532 | Value returned on lookup of payload: Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} is: true
12/12/14 15:41:23:533 | [INFO] | | OOBE | DE | | | | 49532 | Action string for Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} is install
12/12/14 15:41:23:533 | [INFO] | | OOBE | DE | | | | 49532 | Value returned on lookup of payload: Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} is: false
12/12/14 15:41:23:533 | [INFO] | | OOBE | DE | | | | 49532 | Action string for Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} is install
12/12/14 15:41:23:539 | [INFO] | | OOBE | DE | | | | 49532 | END Setting requested payload actions
12/12/14 15:41:23:540 | [INFO] | | OOBE | DE | | | | 49532 | Collected advanced path check information for INSTALLDIR
12/12/14 15:41:23:540 | [INFO] | | OOBE | DE | | | | 49532 | INSTALLDIR is a well-formed path
12/12/14 15:41:23:540 | [INFO] | | OOBE | DE | | | | 49532 | INSTALLDIR is not the root path
12/12/14 15:41:23:540 | [INFO] | | OOBE | DE | | | | 49532 | INSTALLDIR is on a local volume
12/12/14 15:41:23:540 | [INFO] | | OOBE | DE | | | | 49532 | INSTALLDIR is on a writable volume
12/12/14 15:41:23:540 | [INFO] | | OOBE | DE | | | | 49532 | INSTALLDIR is not on a case sensitive volume
12/12/14 15:41:23:540 | [INFO] | | OOBE | DE | | | | 49532 | INSTALLDIR passed path basic path validation: /Applications
12/12/14 18:38:27:569 | [ERROR] | | OOBE | DE | | | | 49558 | ASU has quit unexpectedly.
12/12/14 18:38:27:601 | [ERROR] | | OOBE | DE | | | | 49532 | DW046: Following Conflicting processes were running -
12/12/14 18:38:27:601 | [ERROR] | | OOBE | DE | | | | 49532 | block:After Effects
12/12/14 18:38:27:601 | [INFO] | | OOBE | DE | | | | 49532 | :: END TIMER :: [Total Timer] took 2.36617e+06 milliseconds (2366.17 seconds) DTR = 74.4901 KBPS (0.0727443 MBPS)
12/12/14 18:38:30:760 | [INFO] | | OOBE | DE | | | | 49532 | -----------------
