8 Replies Latest reply on Dec 13, 2014 1:40 PM by hansii

    Sign-in problem preventing me from updating/installing latest version of flash player


      I got a notice that my flash player was out of date. I have spent all morning trying to update or install the latest version but I only get as far as the sign-in page. My name is automatically in the User ID but the password isn't. I typed in the password and nothing happens other than the window shaking. I reset a new password and tried again and again and again. I changed the user ID to my email address and attempted half a dozen more times only to still get the shaking screen. What do I do now? I can't get any help in the Chat Help section of Adobe. Nobody is online to help me.