Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and 'looping' https://forums.adobe.com/thread/1504792
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
You are not alone. Got the same thing... on a Saturday - no support. Interesting.