As it's a Saturday and all other support options are closed, I'm hoping someone out there can help me with this.
After Effects CS6 crashes every time I run it. About 30 seconds after I start it up and I do anything at all, like making a blank new composition, I get this:
After Effects can't continue: sorry, After Effects has crashed. Seehttp://www.adobe.com/support/products/aftereffects.html for know issues. If you still can't resolve the issue, please contact Adobe Technical Support (2).
( 0 :: 42)
I'm working on Windows 7 X64, running in BootCamp on an 8-core Mac Pro (2010)
Nvidia Quadro 4000 graphics
36 Gb RAM
It started happening precisely when I tried to import a client's quicktime, which was in ProRes format. (I've done this before with no problem)
Reset the preferences
Removed the Pro importer plug-in
Updated AFX CS6
Uninstalled and re-installed AFX CS6
Checked Nvidia drivers (all updated to latest)
I haven't recently added any plugins or changed any system configurations.
I searched extensively online- seems there have been very few satisfactory resolutions to this particular issue.
Here is the event application log dump:
Faulting application name: AfterFX.exe, version: 18.104.22.168, time stamp: 0x52886341
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0xc0000005
Fault offset: 0x000000000003c145
Faulting process id: 0x1fa4
Faulting application start time: 0x01d0171084049a04
Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe
Faulting module path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\MSVCR100.dll
Report Id: dd460021-8303-11e4-a21b-00264a9c032c
Thanks in advance to anyone who may have some insight.
Very often, a problem with the Microsoft runtime library that you note (MSVCR100.dll) is because of overly aggressive security/antivirus software quarantining that file.
If you search online for solutions regarding this Microsoft file, you'll find many threads regarding downloading and re-installing this file.