1 Reply Latest reply on Dec 13, 2014 5:08 PM by Todd_Kopriva

    After Effects CS6 crashing: MSVCR100.dll faulting module

    G61

      Hello,

       

      As it's a Saturday and all other support options are closed, I'm hoping someone out there can help me with this.

       

      After Effects CS6 crashes every time I run it. About 30 seconds after I start it up and I do anything at all, like making a blank new composition, I get this:

       

      After Effects can't continue: sorry, After Effects has crashed. Seehttp://www.adobe.com/support/products/aftereffects.html for know issues. If you still can't resolve the issue, please contact Adobe Technical Support (2).

       

      ( 0 :: 42)


      I'm working on Windows 7 X64, running in BootCamp on an 8-core Mac Pro (2010)

      Nvidia Quadro 4000 graphics

      36 Gb RAM


      It started happening precisely when I tried to import a client's quicktime, which was in ProRes format. (I've done this before with no problem)


      I have:


      Reset the preferences

      Removed the Pro importer plug-in

      Updated AFX CS6

      Uninstalled and re-installed AFX CS6

      Uninstalled QuickTime

      Updated Windows

      Checked Nvidia drivers (all updated to latest)


      I haven't recently added any plugins or changed any system configurations.


      I searched extensively online- seems there have been very few satisfactory resolutions to this particular issue.


      Here is the event application log dump:


      Faulting application name: AfterFX.exe, version: 11.0.4.2, time stamp: 0x52886341

      Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a

      Exception code: 0xc0000005

      Fault offset: 0x000000000003c145

      Faulting process id: 0x1fa4

      Faulting application start time: 0x01d0171084049a04

      Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe

      Faulting module path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\MSVCR100.dll

      Report Id: dd460021-8303-11e4-a21b-00264a9c032c

       

      Thanks in advance to anyone who may have some insight.

       

      Cheers,

      Doug