0 Replies Latest reply on Dec 13, 2014 2:58 PM by RedDot

    Can't authorize DRM protected ebook to Adobe ID

    RedDot

      Hi,

       

      I get the following error when trying to authorize an DRM protected ebook: "The supplier account you entered is not linked to the item you want to open. Please try again." I'm sorry if it isn't entirely correct, but I live in the Netherlands and this is the best translation I could make.

      My brother bought me this ebook as a present, but I can't link it to my Adobe id. If he had to authorize it to buy it for me, is it possible for him to unauthorize it, so that I can authorize it to my Adobe id?

      I haven't told him yet that I have this problem, because it was a present and if he can't do anything about it I don't know if I want to let him know you understand?

      I would be very grateful if someone could help me with this.