same problem here.. pls give response if you find a solution
Have either of you done a site search for this (extremely common) problem?
Also - do the links on the right of this page under MORE LIKE THIS not help?
If you're creative cloud accounts are truly up to date (i.e. paid current) then the first thing I would try would be to log out of the creative cloud application manager and then log back in. If that doesn't work then you will probably have to contact someone at Adobe. If you use the live chat option on this link, I think they will be able to check your account status:
Sometimes the live chat gets quite busy and you might have to wait a little while to get a response. But they have always responded to me.