My Issue with my Adobe Premiere CC Subscription
9:00 PM Received a message that my credit card had expired.
9:05 PM Updated Credit Card for Adobe Premiere Pro CC on my Adobe Account
9:10 PM Attempted to start up Adobe Premiere but was unable to. Received the same pop up "Renew Your Subscription" and "If you just renewed your subscription please wait 15 minutes and try again."
9:45 PM Adobe Account still shows up as Expired -- Still get message (see photo below)
10:00 PM contacted support and am told by Vaveen to follow the link below and enter my credit card -- which I reluctantly did as I did not feel comfortable having to enter my new card on some obscure link.
Naveen Kumar: Please go ahead and update billing information from the below link.
Naveen Kumar: Please click here
12:30 AM - still unable to access my account.
My question to Adobe: what is taking so long? Once I entered my new card hours ago I should have had access to my account then and there.
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Thanks for your time. I did try "Contact Customer Care" yesterday and posted a blurb from that message in my initial post. I've tried chat which is supposedly available 24 hours a day 7 days a week however all morning I have received the following message: Chat is unavailable right now.
I will try Adobe support once more.