This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
I checked your account information I did see that you have 2 active subscriptions now. One was started today Dec. 14
Did you need both accounts? You can send me a private message if you need to deactivate one of the subscription. I can handle canceling one of the subscriptions if one was created by mistake. Let us know if you need help with this
Follow us on @AdobeCare