4 Replies Latest reply on Dec 15, 2014 10:23 AM by tcataz

    Receiving error codes 213:11 and 150:30

    tcataz

      After switching to Yosemite on my MAC, I'm getting these error codes and can't use my programs.  The solutions on the forum aren't working for me.  Any suggestions?  I've tried to chat with Adobe on 3 separate occasions and never receive any response!

        • 1. Re: Receiving error codes 213:11 and 150:30
          Level 5

          What application and what exact version of it?

           

           

          BOILERPLATE TEXT:

          Note that this is boilerplate text.

          If you give complete and detailed information about your setup and the issue at hand,

          such as your platform (Mac or Win),

          exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,

          your settings in Photoshop > Preference > Performance

          the type of file you were working on,

          machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,

          what troubleshooting steps you have taken so far,

          what error message(s) you receive,

          if having issues opening raw files also the exact camera make and model that generated them,

          if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.

          etc.,

          someone may be able to help you (not necessarily this poster, who is not a Windows user).

          a screen shot of your settings or of the image could be very helpful too.

          Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:

          http://forums.adobe.com/thread/419981?tstart=0

          Thanks!

          • 2. Re: Receiving error codes 213:11 and 150:30
            tcataz Level 1

            Photoshop CS4 and Photoshop Elements 11.

            • 3. Re: Receiving error codes 213:11 and 150:30
              Level 5

              CS4 11.0.2?

               

              Do you get those two error messages in both CS4 and Elements?

               

              Photoshop CS4 and PsE 11 are obsolete applications no longer supported by Adobe, so that explains the lack of response from the Chat folks, especially if you've been as stingy with them in providing information as you are here.

               

              Remember, you are not addressing Adobe here in the user forums.  You are requesting help from volunteers users just like you who give their time free of charge. No one has any obligation to answer your questions.

              • 4. Re: Receiving error codes 213:11 and 150:30
                tcataz Level 1

                Photoshop was 150:30 and Elements was 213:11.  I think it was because I changed to Yosemete operating system for MAC.  I tried uninstalling and reinstalling and same problem.