2 Replies Latest reply on Dec 15, 2014 12:00 PM by A.T. Romano

    need to re- insall  Adobe Premiere Elements 10

    ladylsw

      Need to re-insall Adobe Premiere Elements 10 and will not take my Serial Number

      Linda Williams [email removed... Mod]


      [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]

      [This is an open forum, not Adobe support, please do not post personal information]

      [NEVER post a serial number in an open forum !!!]

        • 1. Re: need to re- insall  Adobe Premiere Elements 10
          John T Smith Adobe Community Professional & MVP

          Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat

          -http://helpx.adobe.com/contact.html?step=PRE

          • 2. Re: need to re- insall  Adobe Premiere Elements 10
            A.T. Romano Level 7

            lladylsw

             

            The following is the complete path link to Adobe Chat Panel, please allow it to open full until you see the Chat Panel

             

            Contact Customer Care

            The path is

            Premiere Elements

            Adobe ID, Signing In

            Adobe ID, Sign In, Account Help

            Chat Panel

             

            Adobe is the only one who can deal with activation issues. However, I am not sure if it will offer you help since Premiere Elements 10 is

            not the current version. You might end up with a reply like this is a technical issue and not an activation issue, Ask the Community. I hope that

            I am wrong on that.

             

            If any problems in that regard, the following is what I am suggesting:

             

            1. Go to the Adobe web site http://www.adobe.com, sign in, use Search to get to "My Products", and in your products locate

            Adobe Premiere Elements 10. Click on that to reveal the serial number. Does it match the one that you are entering?

             

            2. Are you re-installing Premiere Elements 10 to the same computer from which you uninstalled it?

             

            3. Try the reinstall (presumed on the same computer) with antivirus and firewall(s) disabled.

             

            Please let us know the outcome.

             

            ATR