2 Replies Latest reply on Dec 15, 2014 4:24 PM by A.T. Romano

    Premiere Elements 13 won't run on  Windows 7 Pro 64.

    josecinco

      I installed the download package and started the program.  The main screen comes up fine, but clicking on the "Video Editor" button merely causes a purple and black striped line to start moving beneath the button.  After a minute, the line stops, but nothing else starts.  Clicking on the "Video Editor" button again causes the main screen to disappear.

        • 1. Re: Premiere Elements 13 won't run on  Windows 7 Pro 64.
          John T Smith Adobe Community Professional & MVP

          NOTE - McAfee kills the program http://forums.adobe.com/thread/1460089?tstart=0
          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
          •You MUST use an account with Administrator Privileges to run Premiere Elements
          •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
          •If you are getting error message(s), what is the full text of the error message(s)?
          •What were you doing when the problem occurred?
          •What other software are you running?
          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
          •How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
          And some other questions...
          •What are you editing, and does your video have a red line over it BEFORE you do any work?
          •Which version of Quicktime do you have installed?

          •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
          •What is your exact graphics adapter driver version?
          •Have you gone to the vendor web site to check for a newer driver?
          •For Windows, do NOT rely on Windows Update to have current driver information
          •-you need to go direct to the vendor web site and check updates for yourself
          •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
          •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

          • 2. Re: Premiere Elements 13 won't run on  Windows 7 Pro 64.
            A.T. Romano Level 7

            josecinco

             

            My check list would begin

             

            a. Does problem exist with and without antivirus and firewall(s) disabled?

            b. Are you working with a pen and tablet device instead of a mouse?

            c. What happens if you go to

            Local Disk C

            Program Files

            Adobe

            Premiere Elements

            Adobe Premiere Elements 13

            and in the Adobe Premiere Elements 13 Folder find and right click the file named specifically

            Adobe Premiere Elements. exe, followed by the selection and application of Run As Administrator

             

            Then double click the Adobe Premiere Elements.exe file, and determine if it opens to the Premiere Elements

            13 workspace without problems..

             

            What is a description of your computer resources?

             

            After we have the answers to the above, then we could customize the troubleshooting based on the information

            from the above.

             

            Thank you.

             

            ATR