2 Replies Latest reply on Dec 24, 2014 12:05 PM by Ms. Horine

    Flash Player won't install.

    Ms. Horine

      Attempted to install Flash Player.  New password is not accepted, even though I can access my account using it.  Any ideas?

        • 1. Re: Flash Player won't install.
          jeromiec83223024 Adobe Employee

          This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

           

           

          If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

           

           

          If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

           

           

          If you're still stumped, you may need to reset the password on your Mac:

          http://support.apple.com/kb/PH18653

          http://support.apple.com/kb/PH14325

          http://support.apple.com/en-us/HT201240

          • 2. Re: Flash Player won't install.
            Ms. Horine Level 1

            Thank you, Jeromie!!!!!  You are my hero for the week!!!!  I was using my adobe password, along with every single one I have for everything else- without success.  It just didn't make sense that the password that worked to log onto adobe wouldn't accomplish the update.  Thank you soooooooooo much.  I have been so frustrated with the whole thing because it has never been a problem. 


            Thank you and have a wonderful holiday!!!!

            Marilyn