This morning I have tried again using Internet Explorer 9 (using Windows Vista).
This is with the same 803 MB MP4 file, uploaded directly to Acrobat.com Files via the Upload icon (the little cloud with an arrow).
This time, the progress bar didn't seem to work properly - the whole time the full bar was filled with blue diagonal hatching and there was no indication of how far the upload had progressed. After around 3 hours 30 minutes, this just disappeared without any error message and the file is not visible in the Files area of the server.
I am trying to upload to a folder, if that makes any difference?
Are problems with Send still being investigated?
Is it possible to reinstate SendNow so that I can use that until Send is working properly? I have recently renewed my subscription and no working service is currently available.
When using Adobe Send for very large files, we now recommend that you use the Send feature for uploading them, rather than uploading first to Acrobat.com, and then picking the file from there to send. We have optimized the upload mechanism for Send for large files. (We plan to apply the optimizations soon for all file uploads soon, but for now, it's just Send that is using the new upload mechanism.)
Please try starting the process by clicking on Send in the toolbar, and then selecting the file from My Computer. Note that once you've sent it, the file will appear in your Acrobat.com Files list - under Sent Files. If you want to re-send a previously-sent file, you're better off picking it from there, rather than re-uploading it.
Hope this helps! Please let us know if it doesn't.
Yes this worked. This was with Firefox 34.0.5.
Interestingly, when I subsequently tried to moved the uploaded file into the sub-folder that I originally wanted it in, I had a message to say that the file already existed. After moving my file was called filename(3).mp4 - it's as if the previous two attempts had left some traces on the server even though I couldn't see them.
Thanks for your help.
Just a further note to add to my comment above about files already existing.
I have just tried to rename my uploaded file back to its original name, to remove the (3), and get an error saying that a file with that name already exists. I can't see any other files so can't delete them.
Just a suggestion, but maybe it would be helpful to have an option to be able to remove failed uploads.
Thanks for confirming that uploading via Adobe Send worked.
We are currently investigating a related issue that just started happening in the last couple of days, and suspect that what you're seeing has the same root cause.
We normally do automatically clean up the failed uploads, but that appears not to be happening for all users.