I am trying to cancel my subscription because I am a college student and only needed it for a semester long class. I started the chat forum and the support member initially said I could just pay 50 % each month of what I am paying then proceeded to offer me a "better plan" which would actually involve me paying even more money.I tried asking for the 50 % deal back and the "helper" claimed he did not know what I was trying to ask. When I asked what would happen if my card ran out of funds, the support member left the chat. I am very frustrated and I cannot afford to pay this much money monthly for the next year.
I am having the same problem. I have been charged now for a few months, and I haven't even used the product after the first week of buying it. And, as of this month I am broke and in debt with student loans with no income. If they continue to charge me I will then owe over draft fees as well as being charged for a product that I am not satisfied with and don't even use. Wow I'm sorry that happened to you with customer service. When I stated my problem, the support guy would evade my questions and give me irrelevant information. after about 10 minutes of getting nowhere, i just left the chat. I'm really devastated right now.