2 Replies Latest reply on Jan 3, 2015 8:15 PM by KarenSC

    error unable to install the Add-on

    KarenSC Level 1

      Hi, I have the Creative Cloud membership.


      I just re-installed the CC on a new computer (iMac).

      I keep getting the message

      “Unable to install the Add-on ID imposter Trial (error -603) (referring to Indesign, but the message comes up regularly).


      As I don’t have the Add-On because it was only a trial, I have nothing to delete.

      I have already looked at all the information on Add-ons. It does not mention this problem.


      How can I stop this message appearing?


      Thank you,

      Screen Shot 2014-12-17 at 5.18.57 pm.png




      Mac 10.9.5 Mavericks, 32G ram, iMac27 3T HD