3 Replies Latest reply on Jan 12, 2015 1:45 AM by jack_edson

    Citrix HDX Flash redirection plugin installer not working

    jack_edson

      Hi,

      We have been trying to install the Citrix Flash redirection plugin (Products - XenDesktop - Download Flash Plugin - Citrix) but it is not working.

      When the installer begins after download, it starts to retrieve the install and then the windows goes blank (below)

      flash installer.PNG

      I ran a debug install as a previous thread suggested and have pasted the comments below. We have tried this in numerous machines, different Operating systems on different networks, all with the same outcome.   (the file path has been altered by me, below)

       

       

      Memory Initialized (Maximum)

      ===============================================================================

      Host Version: 3.5.4.26

      "C:\xxxxx\xxxxxxxxxxxxx\Desktop\install_flashplayer15x32_mssd_aaa_aih.exe" /debug -Elevated

      System: Windows NT version 6.2.9200.0

      Added url to whitelist (localhost).

      Added url to whitelist (solidstatenetworks.com).

      Added url to whitelist (snxd.com).

      Added read only registry path to whitelist (machine\Software\Microsoft\Internet Explorer\).

      Added common name to whitelist (Solid State Networks I, LLC).

      Added common name to whitelist (Adobe Systems Incorporated).

      Extracting skin file (/app.config.xml)

      Added url to whitelist (get.adobe.com).

      Added url to whitelist (get2.adobe.com).

      Added url to whitelist (aihdownload.adobe.com).

      Added url to whitelist (airdownload.adobe.com).

      Added url to whitelist (ardownload.adobe.com).

      Added url to whitelist (download.macromedia.com).

      Added url to whitelist (fpdownload.macromedia.com).

      Added url to whitelist (fpdownload2.macromedia.com).

      Added url to whitelist (fpdownload.adobe.com).

      Added url to whitelist (fpdownload2.adobe.com).

      Added url to whitelist (platformdl.adobe.com).

      Added url to whitelist (platformdl-stage.corp.adobe.com).

      Added url to whitelist (wwwimages.adobe.com).

      Added url to whitelist (wwwimages.stage.adobe.com).

      Added url to whitelist (dlmping.adobe.com).

      Added url to whitelist (dlmping2.adobe.com).

      Added url to whitelist (dlmping3.adobe.com).

      Added url to whitelist (dlmping4.adobe.com).

      Added url to whitelist (get3.adobe.com).

      Added url to whitelist (get3.stage.adobe.com).

      Added url to whitelist (adobetag.com).

      Added url to whitelist (promotion.adobe.com).

      Added read only registry path to whitelist (machine\SYSTEM\CurrentControlSet\Control\Session Manager\Environment\).

      Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\).

      Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\).

      Added read only registry path to whitelist (machine\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\).

      Added read only registry path to whitelist (user\SOFTWARE\Microsoft\Windows\Shell\Associations\UrlAssociations\).

      Added read only registry path to whitelist (root\http\shell\open\command\).

      Added read only registry path to whitelist (root\https\shell\open\command\).

      Added read only registry path to whitelist (root\.htm\).

      Added read only registry path to whitelist (root\.html\).

      Added read only registry path to whitelist (root\IE.HTTP\shell\open\command\).

      Added read only registry path to whitelist (root\FirefoxURL\shell\open\command\).

      Added read only registry path to whitelist (root\SafariURL\shell\open\command\).

      Added read only registry path to whitelist (root\ChromeHTML\shell\open\command\).

      Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\).

      Added read only registry path to whitelist (machine\SOFTWARE\Macromedia\).

      Added read only registry path to whitelist (user\SOFTWARE\Macromedia\).

      Added read/write registry path to whitelist (machine\SOFTWARE\Adobe\Setup\Reader\).

      Added read/write registry path to whitelist (machine\SOFTWARE\Wow6432Node\Adobe\Setup\Reader\).

      Added common name to whitelist (Adobe Systems, Incorporated).

      189 active MIME types

      WebServer thread running

      WebServer Listening on 127.0.0.1:63006

      Browser cache flushed (0 removed) (851 checked) (0.01 seconds)

      Browser: IE 9.11.9600.17498

      Extracting skin file (mainwindow.config.xml)

      Response code set [/mainwindow.html:200:0]

      Accept queue size of (2)

      Response code set [/images/icon-blank.gif:200:0]

      Response code set [/mainwindow.css:200:0]

      Accept queue size of (2)

      Response code set [/compact.min.js:200:0]

      Response code set [/images/icon-complete.gif:200:0]

      Response code set [/images/icon-complete-error.gif:200:0]

      Accept queue size of (2)

      Response code set [/images/logo-adobe.gif:200:0]

      Response code set [/images/bg-close-program.png:200:0]

      Accept queue size of (2)

      Response code set [/images/bg-download-bar-empty.png:200:0]

      Response code set [/images/bg-header-error.gif:200:0]

      Response code set [/images/bg-download-bar-full.png:200:0]

      Discovering default browser...

      Default browser: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1"

      Skin version: 2.0.2.13

      Document ready triggered

      Extracting skin file (locale/en-us.json)

      Extracting skin file (workflow.json)

      Unable to extract skin file (locale/en.json)

      Unable to extract skin file (locale/ie.json)

      Accept queue size of (2)

      Response code set [/images/button-left.png:200:0]

      Response code set [/images/button-center.png:200:0]

      Response code set [/images/button-right.png:200:0]

      Extracting skin file (interop/downloader.dll)

      Loading interop library (C:\Users\Ed_LO\AppData\Local\Adobe\AIH.e8ca43f5ad5cdca8a0c1d77b352fe6e414532d67\download er.dll) (3.5.4.26)

      Memory Initialized (Maximum)

      ===============================================================================

      Downloader Version: 3.5.4.26

      Solid Core v0.82 () in use (S11)

      Cwd [C:\xxxxxx\xxxxxxx\Desktop\] [EC:F4:BB:09:82:BA]

      Torrent Agent: -SC0082-

      Torrent Agent: -SD354Q-

      Starting manager thread

      Manager state changing from (Idle) to (Start)

      Manager state changing from (Start) to (Process)

      Response code set [/environment.json:200:224]

      macroEnvironment (macro) (1305): adding macro WorkflowUrl=https://get.adobe.com/flashplayer/webservices/aih/

      macroEnvironment (macro) (1305): adding macro InstallType=install

      macroEnvironment (macro) (1305): adding macro InstallName=flashplayer15

      macroEnvironment (macro) (1305): adding macro InstallSite=live

      macroEnvironment (macro) (1305): adding macro CompletionPageUrl=https://get.adobe.com/flashplayer/completion/aih/

      mergeWorkflow (merge) (5EAA): retrieving https://get.adobe.com/flashplayer/webservices/aih/?language=en-IE&currentFilename=install_ flashplayer15x32_mssd_aaa_aih.exe&builtinName=flashplayer15&type=install&site=live

      installProducts (products) (5781): primary product

      installProducts (products) (5781): preparing sitecatalyst ping

      installProducts (products) (5781): primary product

      Unable to open file [C:\Users\Ed_LO\Desktop\install_flashplayer15x32_mssd_aaa_aih.exe][00008000](2 : 00000002)

      installProducts (products) (5781): sitecatalyst offerCount 0

      installProducts (products) (5781): sitecatalyst siteCatalystOffers 0

      installProducts (products) (5781): sitecatalyst siteCatalystAcceptedOffers 0

      installProducts (products) (5781): sitecatalyst primaryProductExitCode -1

      installProducts (products) (5781): sitecatalyst primaryProductIsComplete false

      installProducts (products) (5781): sitecatalyst primaryProductSiteCatalystCode

      installProducts (products) (5781): sitecatalyst pageName ACDC_FP_AIH_Launched

      installProducts (products) (5781): sitecatalyst channel ACDC_FlashPlayer

      installProducts (products) (5781): sitecatalyst prop1 AIH

      installProducts (products) (5781): sitecatalyst prop2 ACDC Downloads

      installProducts (products) (5781): sitecatalyst prop3 get.adobe.com

      installProducts (products) (5781): sitecatalyst prop4 en

      installProducts (products) (5781): sitecatalyst prop5 en:undefined

      installProducts (products) (5781): sitecatalyst products ;FlashPlayer_AIH

      installProducts (products) (5781): sitecatalyst eVar73 ACDC_FlashPlayer

      installProducts (products) (5781): sitecatalyst eVar74

      installProducts (products) (5781): sitecatalyst events event96

      installProducts (products) (5781): completion page url https://get.adobe.com/flashplayer/completion/aih/

      installProducts (products) (5781): preparing sitecatalyst ping

      installProducts (products) (5781): primary product

      Unable to open file [C:\Users\Ed_LO\Desktop\install_flashplayer15x32_mssd_aaa_aih.exe][00008000](2 : 00000002)

      installProducts (products) (5781): sitecatalyst offer results (isDual false oLen 0):

      installProducts (products) (5781): sitecatalyst installedCode  failedCode  offerCode

      installProducts (products) (5781): sitecatalyst allInstalled true allFailed true

      installProducts (products) (5781): sitecatalyst numInstalled 0 numFailed 0

      installProducts (products) (5781): sitecatalyst offerCount 0

      installProducts (products) (5781): sitecatalyst offerCount 0

      installProducts (products) (5781): sitecatalyst siteCatalystOffers 0

      installProducts (products) (5781): sitecatalyst siteCatalystAcceptedOffers 0

      installProducts (products) (5781): sitecatalyst primaryProductExitCode -1

      installProducts (products) (5781): sitecatalyst primaryProductIsComplete false

      installProducts (products) (5781): sitecatalyst primaryProductSiteCatalystCode

      installProducts (products) (5781): sitecatalyst pageName ACDC_FP_AIH_Unknown_Reason_exitcode=-1

      installProducts (products) (5781): sitecatalyst channel ACDC_FlashPlayer

      installProducts (products) (5781): sitecatalyst prop1 AIH

      installProducts (products) (5781): sitecatalyst prop2 ACDC Downloads

      installProducts (products) (5781): sitecatalyst prop3 get.adobe.com

      installProducts (products) (5781): sitecatalyst prop4 en

      installProducts (products) (5781): sitecatalyst prop5 en:acdc_fp_aih_launched

      installProducts (products) (5781): sitecatalyst products ;FlashPlayer_AIH

      installProducts (products) (5781): sitecatalyst eVar73 ACDC_FlashPlayer

      installProducts (products) (5781): sitecatalyst eVar74

      installProducts (products) (5781): sitecatalyst events

      actions not defined for (products) in (installProducts)

      Notification center caught unhandled exception: Unable to get property 'length' of undefined or null reference

      completion page url https://get.adobe.com/flashplayer/completion/aih/?exitcode=-1

      Launching browser..

      Command: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1"

      Executable: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

      Arguments:  -- "https://get.adobe.com/flashplayer/completion/aih/?exitcode=-1"

      Manager state changing from (Process) to (Stop)

      Manager state changing from (Stop) to (Stopping)

      Manager state changing from (Stopping) to (Shutdown)

      Storage active (0/10):

      -- Member Unused

      -- Member Unused

      -- Member Unused

      -- Member Unused

      -- Member Unused

      -- Member Unused

      -- Member Unused

      -- Member Unused

      -- Member Unused

      -- Member Unused

      Manager state changing from (Shutdown) to (Idle)

      Manager thread shut down successful

      Maximum Memory in use (230 / 661k)

      ===============================================================================

      WebServer thread shut down successful

      Browser cache flushed (0 removed) (866 checked) (0.06 seconds)

      Maximum Memory in use (1137 / 5413k)

      ===============================================================================