4 Replies Latest reply on Dec 17, 2014 8:55 PM by mytaxsite.co.uk

    Photoshop CS6


      Photoshop CS6 stops working after I


      1) Create new image


      2) Open an image


      Graphics driver is updated, and I haven't been able to do jack on this.


      What is the problem?

        • 1. Re: Photoshop CS6
          JJMack Most Valuable Participant

          Have you look at the crash reports?

          • 2. Re: Photoshop CS6
            Abaxvahl Level 1

            There are no crash reports.

            • 3. Re: Photoshop CS6
              Level 5

              BOILERPLATE TEXT:

              Note that this is boilerplate text.

              If you give complete and detailed information about your setup and the issue at hand,

              such as your platform (Mac or Win),

              exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,

              your settings in Photoshop > Preference > Performance

              the type of file you were working on,

              machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,

              what troubleshooting steps you have taken so far,

              what error message(s) you receive,

              if having issues opening raw files also the exact camera make and model that generated them,

              if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.


              someone may be able to help you (not necessarily this poster, who is not a Windows user).

              a screen shot of your settings or of the image could be very helpful too.

              Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:



              • 4. Re: Photoshop CS6
                Level 5

                There are always Crash reports.  If you provide sensible, detailed information as per my previous post, someone may be able to tell you where to look for them.

                • 5. Re: Photoshop CS6
                  mytaxsite.co.uk Level 6

                  I think resetting your preference file might solve this.  To do this, you need to close Photoshop CS6 and then go to your preference file.  IT is at any of this locations:



                  Under Windows XP the preference file will be found at:
                  and Settings\[username]\Application Data\Adobe\PhotoshopCS6\Adobe
                  Photoshop CS6 Settings\Adobe Photoshop CS6 Prefs.psp


                  Under Vista and Windows 7 or 8, the preference file will be found at:

                  Users\[Username]\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings\Adobe Photoshop CS6 Prefs.psp




                  On MacOS the preference file will be found at:

                  /Users/[Username]/Library/Preferences/Adobe Photoshop CS6 Settings/Adobe Photoshop CS6 Prefs.psp


                  The file is called "Adobe Photoshop CS6 Prefs.psp"  and "Adobe Photoshop X64 CS6 Prefs.psp"  Just rename them and to.old instead of psp and then restart your CS6 to see if this fixes the problem.