0 Replies Latest reply on Dec 17, 2014 11:55 AM by jsjbronx

    Cannot load images into newly purchased Lightroom;

    jsjbronx

      I have purchased Lightroom 5,

       

      I also downloaded and installed Lr 5.7.

       

      About Lightroom screen, however, shows version 5.2.

       

      I installed the application from the disc on my McBook Pro, running OSX Yosemite 10.10.1.

       

      When I click the "Import" button, I get this error message:

       

      An internal error has occured.


      Could not find namespace: AgCreativeCloudutils


      I uninstalled the application and reinstalled from the disc and from the web download as before.

       

      Still get the same error message.