2 Replies Latest reply on Dec 18, 2014 8:06 AM by MatutePG

    Why did I get charged more?


      I received an e-mail about a month ago saying my annual subscription is renewed with a price Ar $ 145.00 but now charge me AR$ 245.00, I'm confused, Adobe promises a price but now charge another ... if the price is that, I had not renewed my subscription.

      This is the e-mail I received.

      "Dear / a m

      This is a reminder that they subscribe to subscription to Creative Cloud (one year) will automatically renew on November 17, 2014 by Ar $ 145.00.

      When the renovation is successful, you will receive a confirmation email and your subscription will be extended for another period. No need to download new software.

      Your membership will be renewed in accordance with its revolving credit plan your membership.

      Current product: Feed to Creative Cloud (one year)

      ID of the most recent transaction: 14168211100

      Date of next payment: November 17, 2014

      If you need help, or have any questions, please contact the customer support service.

        Thank you and hope you enjoy it.

      The team of Adobe Creative Cloud

      Screen Shot 2014-12-17 at 6.13.49 PM.png



      Thank you.