I PURCHASED ELEMENTS 13 AND PAID FOR IT. i NOW FIND THAT i CANNOT INSTAll this program to my XP 3 system. I hav e tried the Chat system and have progeam descriptions twice and they say they have not received communication form me. I want my purchase negated and the money returned to my account.@
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
As John has pointed out this is not Adobe. Rather a user to user forum. Only Adobe can take care of the problem that you have described.
You could also try clicking on
Membership, Account, Payment
Payments, Invoices, Orders
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Do you have a case number from your prior contact(s) with Chat about this matter? Do not post it here if you have.
Just use that as a reference when you do make contact with Chat.