4 Replies Latest reply on Dec 17, 2014 6:01 PM by A.T. Romano

    Add Media Failure - the Importer Recorded a Generic Error

    ash5181

      Hi, I am getting message "Add Media Failure - the Importer Recorded a Generic Error" when trying to add .MOV file (created on iPhone 4). There is no information provided on what to do to fix - HELP! I am using Windows 7. Thanks!