1 - which version of Quicktime do you have installed?
2 - Some people find that Iphone won't edit easily because it uses a variable frame rate
- A possible fix in message #22 http://forums.adobe.com/thread/934466
As John has pointed out, cell phone video is often recorded with a variable frame rate. Premiere Elements may have problems with such video.
The typical issue with this video in Premiere Elements is audio out of sync or video that will not import at all.
In that case, you need not get involved in the Premiere Pro idea using QuickTime Pro (which is not free). Instead you can take the iPhone 4 video
to H.264.mp4 using the free HandBrake program in which you change the variable frame rate to constant frame rate and then export as H.264.mp4 which you import into your Premiere Elements project.
Please review and consider. If you need a step by step with the HandBrake workflow for this, please let me know.
I have used iPod touch 4th generation video recorded with a variable frame rate as well as some iPhone 5 video and have not run into problems.
The answer may be none of this and may be just that you do not have Quicktime installed on your computer. The regular free QuickTime install is a Premiere Elements (any version) requirement especially for .mov files.
Looking forward to your follow up.
Hello, wow you guys are the best! I walked away from my computer never thinking I'd get a response this quick. That's all it was, that I did not have QuickTime downloaded on this computer. I did so, and we're good to go! Thanks to both AT & John!
Great news. So glad that the turn around was with the install of the QuickTime and not something else.
Thanks for the follow up on the suggestions and letting us know the outcome. Appreciated.