1 Reply Latest reply on Dec 17, 2014 9:34 PM by RajeevAdobe

    WHY CAN I NOT INSTALL THIS PROGRAM EVEN WITH A SERIAL NUMBER!?

    hstep

      Hi. I just bought Adobe Presenter 10 (#AD015087786)... This is my first time buying this program. When I type in the serial number, it tells me that the serial number is valid, but that "a qualifying product" cannot be found on my computer. I currently have Microsoft Office 2013 installed on my computer too, what is the Adobe Installer talking about?

        • 1. Re: WHY CAN I NOT INSTALL THIS PROGRAM EVEN WITH A SERIAL NUMBER!?
          RajeevAdobe Adobe Employee

          It seems like that you have bought the upgrade version of Adobe Presenter 10. In order to purchase upgrade version you need to have previous version of Adobe Presenter. If you do not own previous version of Presenter then you have to request for a refund and purchase a full version of Adobe Presenter.You may provide me your contact details to process your request further as a private message.

           

          Regards,

          Rajeev.