2 Replies Latest reply on Jul 14, 2015 1:16 AM by srasini

    Background update - certificate issued for different domain - akamai...

    Tento Metsä

      Hello Adobe forum,

       

      looking for the reason why the flash player background update does not work.


      Proxy:
           fpdownload.macromedia.com and fpdownload2.macromedia.com  is white-listed on company proxy.

       

           Verification of whitelist proxy settings -> start cmd.exe as "system account" and downlad xml file"https://fpdownload.macromedia.com/pub/flashplayer/update/current/sau/15/xml/version.xml"

                     cmd.exe runs as "SYSTEM"
                     set https_proxy=local_proxy.com:8080

                     wget.exe -t 1 --no-check-certificate "https://fpdownload.macromedia.com/pub/flashplayer/update/current/sau/15/xml/version.xml"

                     wget.exe -t 1 --no-check-certificate "https://fpdownload2.macromedia.com/pub/flashplayer/update/current/sau/15/xml/version.xml"

       

           both xml files are successfully downloaded-> this mean no authorization via proxy is necessary because the process runs under "system account".

       

      mms.cfg

       

      SilentAutoUpdateEnable=1

      AutoUpdateDisable=0

      SilentAutoUpdateVerboseLogging=1

      SilentAutoUpdateServerDomain=fpdownload.macromedia.com

       

       

      registry
             this registry I delete before starting update

             HKLM\SOFTWARE\Macromedia\FlashPlayer
                     LastUpdateCheck
                     UpdateAttempts

       

      after runnig service "AdobeFlashPlayerUpdateSvc" the log says:

       

      2014-12-18+7-57-22.377 [info] 1628 fpdownload.macromedia.com

      2014-12-18+7-57-22.377 [info] 1629 fpdownload.macromedia.com

      2014-12-18+7-57-22.377 [info] 1614

      2014-12-18+7-57-22.377 [info] 1615

      2014-12-18+7-57-22.377 [info] 1618

      2014-12-18+7-57-22.377 [info] 1608

      2014-12-18+7-57-22.393 [info] 1630 /pub/flashplayer/update/current/sau/11/xml/version.xml

      2014-12-18+7-57-43.546 [warning] 1403 12002

      2014-12-18+7-57-43.546 [warning] 1407 183

      2014-12-18+7-57-43.546 [warning] 1408

      2014-12-18+7-57-43.546 [info] 1612

      2014-12-18+7-57-43.546 [info] 1620

       

      for second test I change mms.cfg

      mms.cfg

       

      SilentAutoUpdateEnable=1

      AutoUpdateDisable=0

      SilentAutoUpdateVerboseLogging=1

      SilentAutoUpdateServerDomain=fpdownload2.macromedia.com

       

      runnig service "AdobeFlashPlayerUpdateSvc" again:

       

      2014-12-18+8-0-47.744 [info] 1628 fpdownload2.macromedia.com

      2014-12-18+8-0-47.744 [info] 1629 fpdownload2.macromedia.com

      2014-12-18+8-0-47.744 [info] 1614

      2014-12-18+8-0-47.744 [info] 1615

      2014-12-18+8-0-47.744 [info] 1618

      2014-12-18+8-0-47.744 [info] 1608

      2014-12-18+8-0-47.759 [info] 1630 /pub/flashplayer/update/current/sau/11/xml/version.xml

      2014-12-18+8-1-30.222 [warning] 1403 12002

      2014-12-18+8-1-30.222 [warning] 1407 183

      2014-12-18+8-1-30.222 [warning] 1408

      2014-12-18+8-1-30.222 [info] 1612

      2014-12-18+8-1-30.222 [info] 1620

       

      Procmon.exe says that FlashPlayerUpdateService.exe is not aware of proxy and goes directly to the source without using proxy.

       

      Time of Day              Process Name                     PID     Operation                 Path

      9:02:21,9529004      FlashPlayerUpdateServ...    3472   TCP Reconnect       PC_123:54523 -> a92-123-176-236.deploy.akamaitechnologies.com:https

      9:02:27,9588431      FlashPlayerUpdateServ...    3472   TCP Reconnect       PC_123:54523 -> a92-123-176-236.deploy.akamaitechnologies.com:https

       

      Could you please confirm that FlashPlayerUpdateService.exe is not aware/not support proxy?

      thanks
      with regards
      MB