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This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
All of these steps about you are talking, I have already done . Unfortunately, when I call , no one picks up the phone . I also wrote a letter in support but the is no answer . I went to the chat because I can not find anywhere solution to my problem and I was worried .
09101983 it appears you started a chat session in case number 0214468732. Is there a reason which you were unable to stay online for the chat representative?
I would recommend utilizing the link offered by John in message #2. If you are not able to contact our support team then please utilize a different web browser, smart phone, tablet, or computer.