3 Replies Latest reply on Dec 18, 2014 2:27 PM by dj_paige

    Lost previous version serial to LR-4


      I purchased, downloaded and installed Lightroom-5 (Windows). I entered the serial number provided, but then it asked me for my previous version serial. I had Lightroom-4 on my previous computer which suffered an unfortunate sudden death, the retail box and CD's are no longer in existence.  How can I get past this license screen?  I didn't have much use for LR-4 at the time and must not have registered it because it does not show up in my product listing.

        • 1. Re: Lost previous version serial to LR-4
          dj_paige Level 9

          Don't have the box, don't have the CD, didn't register it?


          I'm not sure there is a way to retrieve your LR 4 serial number in this case.


          I do recommend that you develop a method of storing your serial numbers (not just for Lightroom but all software) that will survive computer death and other possible other catastrophes so this doesn't happen again in the future.

          • 2. Re: Lost previous version serial to LR-4
            ca-zippe Level 1

            OK, I understand it was a big mistake on my part to not register or record the serial somewhere, combined with an untimely computer death.... but now that I've paid the $79.00, downloaded and installed the upgrade version, how can I get the full version?  I'll pay the difference, that's not an issue. The online help chat does not work and there are no phone numbers listed to call for support. It seems ridiculous that my only option is to pay the full price and download again. Did I just set $79.00 on fire?

            • 3. Re: Lost previous version serial to LR-4
              dj_paige Level 9

              Sorry, we can't help you in this forum, we don't work for Adobe. You'll have to keep trying to contact them.