1 Reply Latest reply on Dec 19, 2014 8:50 AM by A.T. Romano

    Premiere Elements 13 Frequent crashes

    dirtdadx

      I am experiencing frequent crashes of Premiere Elements 13. I was not getting this in Premiere Elements 11 with all the same settings. Crashes occur during editing, I have not had any crashes during rendering. There is no error message, the app simply crashes instantly.

       

      Win 8.1, current patches

      Nvidia GT 745M (system also has Intel HD graphics, Premiere Elements is configured to use the Nvida card), current driver

      Latest version of Quicktime installed

      8GB RAM

      Intel I7

      All Adobe products current

       

      Is this a known issue, are there any patches planned?

        • 1. Re: Premiere Elements 13 Frequent crashes
          A.T. Romano Level 7

          dirtdadx

           

          This is not Adobe. Rather user to user forum. So no insider information on Adobe's plans for a 13.1 Update or other.

           

          Typically what specific type of editing are you doing in the program when the crash happens? What is the duration of the project

          when the crash occurs? And, what is the format of the Timeline content?

           

          Does the problem exist with and without the antivirus and firewall(s) disabled?

           

          Is Premiere Elements 11 still installed on the same computer?

           

          Premiere Elements does not fare well with more than 1 video card/graphics card. Have you re-examined your video card/graphics card

          configuration where you are telling Premiere Elements to use the NVIDIA? What happens if you go with the Intel HD Graphics and disable the NVIDIA?

           

          Please review and consider. We will be watching for your follow up.

           

          Thank you.

           

          ATR