3 Replies Latest reply on Dec 20, 2014 8:35 PM by Chris Cox

    Has anyone had the issue of Windows Error message is making trial version of PS CC 2014 unusable?

    glowinthedarkphotog

       

      Can anyone help with this problem?  TIA

      I was planning on using the trial version until I got my subscription for Christmas, but not being able to use the program at all concerns me.

      After downloading installing PS and commencing trial, opening PS results in pop-up box asking me if I want to import presets from an earlier version of PS.  Clicking 'Yes', 'No' or just waiting always ends in the same result.

      Within 5 seconds of opening PS, Windows error message of:  Adobe Photoshop CC 2014 has stopped working/ Check on line for a solution and close the program/ close the program

      everytime

      I tried opening a photo directly from Bridge and a different one from Lightroom; picture opens, followed by pop-up box...same result

      I uninstalled and reinstalled PS CC and tried everything again; same result

       

      I'm using Window 7 sp1

      And the following are the problem details from the windows error message

      Problem signature:

        Problem Event Name: BEX64

       

        Application Name: Photoshop.exe

       

        Application Version: 15.2.2.310

       

        Application Timestamp: 5480338c

       

        Fault Module Name: amdocl64.dll

       

        Fault Module Version: 2.4.650.9

       

        Fault Module Timestamp: 4e1153bb

       

        Exception Offset: 00000000003a6fec

       

        Exception Code: c0000417

       

        Exception Data: 0000000000000000

       

        OS Version: 6.1.7601.2.1.0.768.3

       

        Locale ID: 1033

       

        Additional Information 1: c547

       

        Additional Information 2: c547d3e81c0e23a196200563a1d41f0f

       

        Additional Information 3: 200f

       

        Additional Information 4: 200f2557c177e8bb3ea53983e9aad8e2