1 2 Previous Next 60 Replies Latest reply on Aug 8, 2017 10:48 AM by NordicFilmworks Branched to a new discussion.

    After Effects Mac Issues

    NordicFilmworks Level 1

      Hello everyone,

       

      I have been asked to create a well documented thread regarding several issues that "I feel" seem to be related in regards to After Effects and memory.  It seems a large amount of Mac users have posted that they have been experiencing troubles with rendering, whether this is a RAM preview or a full render from the render queue. I am not alone in my complaint nor in my request for a full fix; there are many related posts.

       

      I have two identical mac pros to test/render with; one system is on Mavericks and one system is on Yosemite.  This is to prove without a doubt that is has NOTHING to do with the OS.

       

      Mac Pro (Late 2013)
      OSX Yosemite 10.10.1 OR Mavericks 10.9.5

      3.5 GHz 6-Core Intel Xeon E5

      16 GB 1866 MHz DDR3 ECC

      Macintosh HD

      AMD FirePro D500 3072 MB

       

      The After Effects version is the latest (today I updated): 13.2.0.49

       

      When I attempt to render out a sequence that is short with little effects, it will render out.  Anything that is a bit more complicated, I am getting some serious memory crashes.  It is as if the RAM is not clearing old RAM in the cache.

       

      Step 1

      I am rendering out a CG scene for an upcoming short film.  It is taking 4 hours to render out 20 seconds (which again may be related to Adobe not playing nice with RAM and OS X).  About 1.5 hours in it was using 32% of the available system ram.  At 2.5 hours in (as seen below in the screenshot) it is now using 75% of 16 GB.

       

      Screen Shot 2014-12-19 at 3.31.57 PM.png

       

      Step 2

      As I am writing this I am simply waiting until the application will eventually crash and it will give me the famous:

      "Unable to allocate 0.000 MB of memory, Either decrease the memory requirements for rendering of this frame, or install more RAM...."



      Points of Note

      • This RAM error will occur on several difference sequences of the project above; it also occurs on a separate unrelated project that I am trying to render that I created 2 years ago.  This proves that it is not related to a specific project, sequence, or individual effect settings.
      • I have attempted rendering these sequences on both the Mac Pro with Yosemite and the Mac Pro with Mavericks.  The same thing occurs.
      • I have also tried rendering out these sequences with multi frame processing ON and OFF and using research from other posts to try and tweak the RAM per CPU to allow the project to render

       

      Solution

      I have been unable at this point to find a satisfactory solution.

       

      Related Posts

       

      One Adobe forum employee, who will remain nameless, has criticzed me for saying that the RAM issues that have gone unresolved for more than a period of one year are related.  Sorry, the issues are RELATED.  These issues seem to be related only to MAC users regardless of their hardware.

       

      Post #1: "Unable to allocate 0.000 MB of memory, Either decrease the memory requirements for rendering of thi

      - In this post a user from over a year ago posts initial reports regarding AE CC crashing due to memory requirements while rendering.  This post is related.

      - The "correct answer" is not correct as users have stated that the update suggested did not fix the problem

      - The problem in this post is 100% mac users reporting

       

      Post #2: "Unable to allocate memory" popup on Quit

      - In this post the user reports that he is also having the "unable to allocated" ram message, but when he quits

      - This post is over 1 year old

      - a MAC user

      - Several other posters recently have reported that they are getting a similar memory error

      - This post is related because although he is getting a memory error when quitting and NOT when rendering, it is a similar error message on a MAC system and may help Adobe to find the solution

       

      Post #3: The specified item was not found.The specified item was not found.

      - This post is over 6 months old and also unresolved by Team Adobe

      - The user also tried many of the tricks I did to try and render

      - This post is intimately related, although he is getting the memory error during ram preview and not when doing a final render the RAM usage by After Effects would likely be very similar; if an Adobe engineer tells me they are not, I will then mark this post as un-related

      - the SUGGESTED ANSWER of audio scrubbing UPDATE has NOTHING to do with the original poster's statement; just wanted to point that out

       

      I've seen probably 2-3 dozen related posts regarding RAM issues like mine at the posts above. Most of the "suggested answers" in these posts suggest the original poster to update their After Effects to a latest version.  In the majority of these cases the original poster replies that the update did not solve their issue.

       

      Sincerely,

      Matthew

        • 1. Re: After Effects Mac Issues
          LauriAaltio Level 1

          Excellent post Matthew! Thank you! Adobe seems to be the real problem. is there other programs I could use for this kind of animations?

           

          I have this problem in both new PC and MAC.

          “Unable to allocate 0.000 MB of memory.”

          I have AE newest version 13.1.13 and a new macbookpro and newest update on AE. what to do! It is impossible to use the program, because the message comes again and again a thousand times   

          Also this message comes with AE CS6 with newest updates! This is really outrageous.

          After effects gets stuck in this message after some five minutes of use:

           

          The message comes again and again and prevents the use of AE.

           

          Computer 1:

          MacBook Pro

          Retina, 15-inch, Mid 2014

          Processor  2,5 GHz Intel Core i7

          Software  OS X 10.9.5 (13F34)

          Memory  16 GB 1600 MHz DDR3

          Graphics  NVIDIA GeForce GT 750M 2048 MB

          Software  OS X 10.9.5 (13F34)

           

          Computer 2:

          Win8.1

          i7 processor 3,5GHz

          RAM 16GB

           

          I bought this theme that I am using:

          http://videohive.net/item/cartoon-character-presenter/9236617

          • 2. Re: After Effects Mac Issues
            Rick Gerard Adobe Community Professional & MVP

            Try holding down the shift key while opening Preferences, move to the bottom tab and select Secret preferences, then check the first box and set AE to purge every 2 or 3 frames. There is no reason to expect that a single frame in AE will use 100% of the Ram and CPU power to render because a single frame of even 4K video is no where as big as your available memory. What is probably happening is that memory is not being released.

             

            Is this a bug? Yes. Should AE handle rendering and previews more efficiently, YES. Is it impossible to make a standard computer reliably deliver product from After Effects, absolutely not. I do it every nearly every day on all kinds of machines from Laptops and even a 3 year old Mac Mini to fully loaded and very expensive work stations. Every problem I have seen on every system I have used has been solved by removing software that interferes with AE or picking footage formats that are fully compatible with AE, or updating graphics drivers and software, or modifying the production workflow in some way.

            • 3. Re: After Effects Mac Issues
              NordicFilmworks Level 1

              Rick, thank you for replying with a suggesting.  I have tried the secret menu trick as well and told AE to purge every 2 frames.  Did not help and eventually RAM will reach 100% and crash.  You are correct that RAM will never be 100% on 1-2 frames but the problem is After Effects not caching RAM properly during renders.

              • 4. Re: After Effects Mac Issues
                NordicFilmworks Level 1

                Still no reply from Adobe team

                • 5. Re: After Effects Mac Issues
                  Todd_Kopriva Level 8

                  A lot of folks are on their Christmas vacation now. This is a user-to-user forum where people (including Adobe staff) help out in their free time.

                   

                  If you urgently need help with a specific issue, contact Adobe Technical Support:

                  http://www.adobe.com/support/contact

                  • 6. Re: After Effects Mac Issues
                    NordicFilmworks Level 1

                    UPDATE:

                     

                    I have put 64 GB of brand new blazing fast RAM into my MAC PRO.  I can render out full MAYA scenes in mere seconds.  AfterEffects is faster at rendering, but:

                     

                    1. STILL CRASHES
                    2. DOES NOT RELEASE RAM (consecutively builds up RAM usage on SEPARATE renders, until it crashes)

                     

                    See screenshot below with Rainbow wheel crash:

                    RAM IS 75% used of 64gb.... CMON ADOBE

                    Screen Shot 2014-12-30 at 10.12.40 AM.png

                    • 7. Re: After Effects Mac Issues
                      LauriAaltio Level 1

                      hi! its a software problem . did you make a bug report to adobe?

                       

                      I fixed my issue like this:

                      -I installed also the older CS6 to my mac (I had CC). then I installed a couple of newer versions to this old CS6 from the updater. started the computer again a couple of times and then it miraculously started to work.

                       

                      so: install an older version. update it a couple of times(because there is the bug in the first installation(stupid or what...)). could help?

                       

                      also, call the local (your country) distributor, someone has to be responsible in your country. they have a legal company in your country also? try calling them.

                       

                      Lauri

                      • 8. Re: After Effects Mac Issues
                        NordicFilmworks Level 1

                        Hey Lauri,

                         

                        Thanks for the update.  It's pretty sad that older software works better, eh?  I'm afraid with the plugins and such I'm using it would be too challenging to re-create this project with older versions of the plugins.  I'll be stuck on CC.

                         

                        In good news, my case has been escalated to an Adobe engineer who wants to look into my problem further.  The most REFRESHING thing is that they KNOW there is a serious problem...  I did report this problem via email probably 1 to 2 months ago, but until I called and started making some serious noise, it wasn't getting anywhere.  Maybe the Adobe team will spend a week or two and crunch us out a fix... I'm hoping, but you never know...

                         

                        -insert Todd's dumb comment below-

                        • 9. Re: After Effects Mac Issues
                          Szalam Adobe Community Professional & MVP

                          NordicFilmworks, I understand your frustration; your setup clearly seems to be experiencing a problem. However, there is no need to be insulting. In my experience with Todd, he has been nothing but helpful in these forums over the years. I've seen your postings on here and his responses have been attempting to help you as well.

                           

                          I'm glad you've got an Adobe engineer who's planning to look into your problem.  It would be better if more people were experiencing your issues so that the bugs would be easier to pin down!

                          I would like to take this opportunity to remind folks that, if you're experiencing a bug, please report it to Adobe: Adobe - Feature Request/Bug Report Form They can't fix what they don't know is broken and, when it comes to nebulous, unusual situations like what NordicFilmworks is experiencing, the more data, the better.

                          • 10. Re: After Effects Mac Issues
                            NordicFilmworks Level 1

                            Szalam, thank you for your kind response.  It is never my intend to get into "shouting matches" on forums.  Todd asked me privately to create this post, then gives zero intelligible replies to my matter.  I find his customer support to do a great disservice to Adobe.  Your dealings with his support are independent of my own.

                             

                            With respect, you are incorrect that the issue is independent of me.  Almost every single Mac user on these forums is having severe problems with their Macs and Adobe.  I have put several links in the OP.  Users above have replied as well.

                             

                            If you are doing simple renders, I'm sure you can "snap" through in After Effects.  Using 3d animations and greater FX, causes render memory to max to 100% and crash.  I have 64 gbs of RAM in this machine.  Do you think its reasonable to assume after doing a very technical bug report, that I would get some attention to a major design flaw in the software?  Not a chance.

                             

                            Szalam, I have reported bug reports: It was the first thing I did after finding no solution on the forums.  This situation is not unusual whatsoever.  It is well documented by dozens of Adobe + Mac users.  For every post of theirs, represents 100s of silent users who don't report a problem or post.

                             

                            30 minutes ago, a user posted this.

                             

                            RiderProd wrote:

                            hello

                            I just bought a mac pro to pro apple store.

                            I am over performance in After Effect

                             

                            A computer € 7,000 is not working 100% in after effect ???? !!!!

                             

                            Do you have a solution propose to me ???


                            • 11. Re: After Effects Mac Issues
                              toneproductions Level 1

                              Greetings all!

                               

                              I'm on a new mac pro too and see some performance issues when rendering AE comps (dynamically linked) in Premiere when Ae is also open. My CPU usage remains at 98% idle! Closing AE returns expected behaviour and preview renders are fast.


                              I'm a bit frustrated as I'd like my new edit machine to be working hard - flames coming out of the top or something! For the time being it feels like Premiere and AE are not taking full advantage of the hardware.


                              Also, can someone explain to me what work my expensive dual GPUs are actually doing in terms of playback/rendering/exporting? I've read mixed reports!


                              I have seen many Mac pro users reporting the same issue online.

                               

                              Can someone from Adobe advise when this will be fixed?

                               

                              my specs -

                              Late 2013 mac pro

                              3ghz 8 core, 32 Gb RAM, Dual AMD firepro D700 GPUs

                              media on external RAID0 over thunderbolt 1

                               

                              latest AE and Prem builds.

                              • 12. Re: After Effects Mac Issues
                                cunningprod2

                                The Dynamic Link issue w/ Premier has gone on for months.  It was supposed to be fixed in the most recent update, but was not!  The issue, as I understand it is, that Dynamic linked AE is sending too many messages to Premiere which seem to paralyze timeline playback.  A work around offered, as you note, is to shut down AE. I have also found that if you toggle to AE then back to Premiere, you get proper playback for a short period of time. (typically enough time to see if recent AE changes work).

                                With the NAB looming, one would assume great effort will be made to fixing things.  On can only hope. (and keep eyes open for alternate software)

                                 

                                Cheers,

                                Jim

                                • 13. Re: After Effects Mac Issues
                                  martinc13962311 Level 1

                                  We have also had these RAM issues and found Memory Freer app was the only work around. However annoying it is to sit watching renders and constantly freeing RAM. This was on 2010 Mac pros and iMacs. Posted on here and instead of addressing the issue you are always accused of being negative! The facts speak for themselves, there is some serious gaps in After Effects bug reporting. There seems to be this incessant need to have a big release instead of addressing long running issues. I suggested this before and Adobe completely deny it, but I'm afraid you only have to look on here to see its true!

                                  • 14. Re: After Effects Mac Issues
                                    martinc13962311 Level 1

                                    And I agree no need to be rude to Todd and Tim, those guys do their best.

                                    • 15. Re: After Effects Mac Issues
                                      dissidently Level 2

                                      It's absolutely astonishing that anyone in here would give this post less than 5 stars. Given that I've just given it 5 stars, and across 4 ratings it's averaging 4 stars, some have given it less than 4 stars. Amazing.

                                       

                                      I'm afraid the answer to your "question" is to consider 3D software on the PC platform, spend years learning and familiarising yourself with that, and relinquishing any soft spots you might have for the Adobe and AE way of doing things.

                                       

                                      EDIT:

                                       

                                      One man's rude is another man's polite.

                                       

                                      I didn't see NordicFilms_Dude being rude anywhere. In point of fact, NordicFilmworks has done considerable service to the end users (CUSTOMERS!) of Adobe.

                                       

                                      Many value contributions of people like NordicFilmWorks far more than the daintiness, deceit, deflection and disingenuousness some others use around here.

                                       

                                      NordicFilmworks has saved users considerable time wondering if they're doing something wrong or if Adobe and AE are doing something wrong. And since Adobe makes a habit of obscuring their failings, NordicFilmworks is/are providing a service to AE users that's otherwise unavailable.

                                       

                                      Brutal, calculated, exacting and precise critique of software and services is an art form of great value to the creative community. AE is a designed and developed tool in need of critique for the reasons stated in this thread, and many others.

                                       

                                      Criticism is not rude, it's just criticism.

                                      • 16. Re: After Effects Mac Issues
                                        FrankPostProd Level 1

                                        Hi there,

                                         

                                        I've been plagued by similar memory issue since updating to CC 2015 on my Mac. I would get random memory error while working on my comps saying that "AE cannot allocate 0.0010 MB of Ram" or 0.002 MB, and even 0.000 MB of Ram; at which point I would have to Force Quit the App because the message would cascade indefinitely.

                                         

                                        More recently, during renders, the memory usage would go up to 100% before crashing and giving the same message. I assume that this new behavior is do to the length of the comp I'm working on; used to be about 10sec per comp has and now I am working on comps that are more then 1 min long.

                                         

                                        Some time I'm working in AE without a fuss, and other time I literally cannot get any work done at all. The error can occur once a day or so, not so bad. But sometime it popping up every 2 min!

                                         

                                        I also did some experimentation to find the cause of this issue, or at least some hint has to what is going on:

                                        -My primary workstation is an iMac 27" late 2013 i7-3.5Ghz, 24GB Ram, 4GB GTX780m, OSX 10.10; and my backup workstation is a custom PC from 2009; i7-940 2.93Ghz, 12 GB Ram, 3GB GTX660, Win 7 OS.

                                        -Both computer use the latest Adobe CC 2015, have the same plugins installed, all plugins on both sides are on the same version.

                                        -This week I've been working on a 3min long keying comp (pre-edited sequence rendered out has 1 clip in 1080p ProRes422 - 29.97fps). I was in a rush to get the sequence done asap and half way through the project the memory issue started popping up every 2 minutes or so. I tried purging memory in AE, still happened. Tried purging memory in OS, still happened. I managed to complete the chroma key by working "offline" with "Caps Lock" enable and switching live preview render on and off. Really not an ideal solution but it did the trick.

                                        -Started to render out my comp and that where the memory would start to build up to 100% and crash the App. Not even a quarter of the way thru the render. I was fed-up so I consolidated the project and switched to my PC. Started AE, setup the render to .mov with Animation codec since no ProRes in PC, hit render and 5h later the job was done with an average of 25% out of 12GB ram used! This is insane! I then tried to render to .mov with Animation on my iMac, memory still happen.

                                        -Even tried to play with the Secret menu option, no change.

                                         

                                        I usually work with heavy 3D comp inside AE with Element 3D and I can understand that at some point AE can't take it anymore since it's sort of a "hack" of the App that normally can't handle true 3D. But this time it was just a simple chroma key job. I only used three simple 3rd party plugins; Neat video's "Reduce Noise v4" and RedGiant's "Matte Feather Sharp" and "Light Wrap". I used "KeyLight+KeyCleaner+AdvSpillSupp" presets for keyer.

                                         

                                        I have to say that I did found a work around that will probably not work for every one. I was desperate to get this issue out of the way so I started scrubbing thru some old Time-Machine backup, found 1 from late 2014 with AE CC 2014 installed. I simply copied the AE sub-folder from the backup Application folder to my computer main Application folder, updated the plugins for AE CC 2014.... and voila!!! I was able to open my AE CC 2015 project in AE CC 2014, make some changes to it and render it without any memory issue!

                                         

                                        My 2 cents in all this, I think Adobe really dropped the ball on this one. After Effects CC 2015 for Mac is the least stable App Adobe came up with ever, and I've been working in the Adobe verse since 2001 (AE v5). Is it solely Adobe's fault, maybe not. Apple probably bare part of the blame for making new OS every year for the past 3-4 years which can be hard to keep up with on the "dev" side. I can image they're spending more time on maintenance then actual development. But denying the existence of such a clear and pretty bad issue serve no one. Stop arguing and get to work Adobe!... Please.

                                        • 17. Re: After Effects Mac Issues
                                          ebluBeta

                                          This, is an ongoing issue for me. CS6 (which I am forced to use on occasion,) does it quite often, but Every CC version of AE has this problem as well. I have 32 gigabytes of ram. it takes very little for AE of ANY version to eat every drop of free ram, and then when it is doing nothing... crash the entire system, as it continues to allocate more ram to itself, and release NONE of it.

                                          • 18. Re: After Effects Mac Issues
                                            NordicFilmworks Level 1

                                            Kevin:  None of us have been vulgar, nor threatening, nor any other issue other than we have been specific in our frustrations and we have been creative in our venting of this frustration.  Respect our right to have full and frank discussions, within a single thread.  Do not disperse our comments into dozens of bizarre locations in order to subjugate our frustrations.  I have begun taking video and image screenshots of the process and I will be updated Adobe customer service through a separate channel.  Consider this a respectful request and a notice of my archiving.

                                             

                                            I have no idea why Kevin has transferred over a dozen posts & replies on this Mac OSx discussion and dispersed them individually across the Premiere Pro - Video Lounge forums.

                                             

                                            Paying customers of Adobe CC and AE.  You have every right, as MAC OSX users, to fully reply and write on the appropriate post which is located here:  After Effects Mac Issues

                                             

                                            This is the correct section for "After Effects Mac Issues" and it makes sense we cleanly utilize a SINGLE THREAD to discuss such issues and not have multiple threads discussion the same issue.  Kevin, please do not disperse and separate our posts into a sloppy mess on the Premiere forum.  Todd originally asked that a single thread was created back in 2014.  We have done just that.

                                            • 19. Re: After Effects Mac Issues
                                              martinc13962311 Level 1

                                              I take back everything I said... What an underhand ********** move!!! They already accidentally deleted a thread with over 30,000 views on this subject last year!!! Complete joke and shows exactly how low they have gone... Like I said last year, they should all lose their jobs! There is no faith left in the user base, all trust in the dev team has gone and this is all they have left to do!

                                               

                                              Utterly shameful, weak and embarrasing!

                                              • 20. Re: After Effects Mac Issues
                                                martinc13962311 Level 1

                                                Surely even the true believers must think this move is pretty underhand??? Szalem?

                                                • 21. Re: After Effects Mac Issues
                                                  martinc13962311 Level 1

                                                  Freedom of speech stops at Adobe's front doors apparently...

                                                  • 22. Re: After Effects Mac Issues
                                                    Kevin-Monahan Adobe Employee

                                                    Hi NFW,

                                                    Kevin:  None of us have been vulgar, nor threatening, nor any other issue other than we have been specific in our frustrations and we have been creative in our venting of this frustration.

                                                     

                                                    I moved the off topic discussions unrelated to your original post to the Video Lounge, the location for off topic discussion. I apologize for the confusion this may have caused. The intention is to have your thread remain relevant and searchable for other users.

                                                     

                                                    I remain dedicated to finding fixes for your issue. I do feel that the work the team is doing right now in re-architecting the product will address your concerns. Unfortunately, that may take more time.

                                                     

                                                    Thanks for keeping your post on topic, it is appreciated by all!

                                                     

                                                    Regards,
                                                    Kevin

                                                    • 23. Re: After Effects Mac Issues
                                                      Kevin-Monahan Adobe Employee

                                                      Hi Martin,

                                                      Freedom of speech stops at Adobe's front doors apparently...

                                                       

                                                      I responded to your concerns in the Video Lounge. Thanks for understanding.

                                                       

                                                      Regards,
                                                      Kevin

                                                      • 24. Re: After Effects Mac Issues
                                                        dissidently Level 2

                                                        The subject of this thread:

                                                         

                                                        After Effects Mac Issues

                                                         

                                                        PLURAL!!!

                                                         

                                                        "It seems a large amount of Mac users have posted that they have been experiencing troubles with rendering, whether this is a RAM preview or a full render from the render queue."

                                                         

                                                        If there's an overarching theme to this thread (and there is) it's ALL preview and rendering issues on a Mac.

                                                         

                                                        NordicFilmworks then goes on to detail one issue he's isolated and proved is not OS X version specific. He does this to disprove claims from Adobe representatives saying his particular experiences were relate to Mac OS X version issues, to demonstrate a case of how he's been treated and how he feels. He is, by this action and demonstration within the context and purpose of his thread, opening the door to others to demonstrate and ruminate on their own findings and suspicions and opinions on issues with rendering and previewing.

                                                         

                                                        Hard to grasp?

                                                         

                                                        I don't think so.

                                                         

                                                        You want to focus on that memory issue, now. Years after NFW has first clarified it for Adobe. Great. But that's not the topic of this thread. That's a support issue, and should be handled with the respect and efficiency it deserves.

                                                         

                                                        Is that clear, Kevin?

                                                        • 25. Re: After Effects Mac Issues
                                                          Kevin-Monahan Adobe Employee

                                                          Hi Dissidently,

                                                          You want to focus on that memory issue, now. Years after NFW has first clarified it for Adobe. Great. But that's not the topic of this thread. That's a support issue, and should be handled with the respect and efficiency it deserves.

                                                           

                                                          Is that clear, Kevin?

                                                           

                                                          Sure, Dissidently.

                                                           

                                                          Please list Mac related issues related to memory, performance, or any mission critical issues related to OS X and Mac in this post. Try and keep them focused and actionable so I can make sure a bug is written for each one.

                                                           

                                                          1. Are the original issues brought up in the thread by the OP still occurring in 13.7?
                                                          2. Are there any new Mac issues that occurred after installing 13.7?

                                                           

                                                          Please reply with the exact system you are using, version of OS X, hardware add ons, and the media you are working with.

                                                           

                                                          Regards,
                                                          Kevin

                                                          • 26. Re: After Effects Mac Issues
                                                            dissidently Level 2

                                                            The question we (users) probably want answered, "what IS fixed with 13.7?"

                                                             

                                                            I don't see any noticeable changes, nor any improvements. How about you hire someone to track and test with Apple Macs there, at Adobe. You have a budget to buy multiple machines, put multiple OS X versions on them and have multiple projects real world projects ready to test, right? I mean... every other software maker on earth does that, why is it impossible for Adobe to do this?

                                                            • 27. Re: After Effects Mac Issues
                                                              Kevin-Monahan Adobe Employee

                                                              Hi,

                                                              The question we (users) probably want answered, "what IS fixed with 13.7?"

                                                               

                                                              How about you hire someone to track and test with Apple Macs there, at Adobe. You have a budget to buy multiple machines, put multiple OS X versions on them and have multiple projects real world projects ready to test, right?

                                                               

                                                              Good idea, but we have such a lab and do such tests with real world projects from both customers and our broadcast partners. If you would like to relay specifics, or you have any other ideas regarding our methods for bug testing please file a bug report/feature request so that the product team would consider them.

                                                               

                                                              Thanks for your interest in helping solve Mac related issues. If you are personally experiencing any Mac issues on 13.7, please list them here.

                                                               

                                                              Regards,
                                                              Kevin

                                                              • 28. Re: After Effects Mac Issues
                                                                dissidently Level 2

                                                                As said before, every problem I've encountered (which everyone else is encountering) with the 13.5 and up series, is still prevalent in 13.7

                                                                 

                                                                Nothing has changed for the better.

                                                                 

                                                                You have all those other "bugs", right?

                                                                 

                                                                I don't need to waste my time with your futile, disingenuous and opaque "bug report" thing, do I?

                                                                 

                                                                Because I won't. There is no benefit to me, nor to anyone else, that's been demonstrably the case. The bug report system only benefits adobe because it's a blackhole.

                                                                 

                                                                I can expect you'll just keep ignoring the actual issues because you're not the one that allocates workload, nor the product manager, nor responsible for any other aspect of getting things addressed. Are you? Right? That's what you've said in other threads.

                                                                 

                                                                You're just... what, doing some filing in the forums?

                                                                 

                                                                The bugs remain. The missing features remain missing.

                                                                 

                                                                The incomplete renderer remains incomplete. RAM still leaks. Previews still don't preview. Multi-core rendering is still a figment of the imagination. What am I missing?

                                                                • 29. Re: After Effects Mac Issues
                                                                  dissidently Level 2

                                                                  Specifically, I've stopped using the parts of Adobe that don't work, and I've stopped attempting to use the parts that don't work.

                                                                   

                                                                  I've accepted that it's a Work-in-Progress that's progressing VERY slowly, and that each new feature brings a couple new bugs.

                                                                   

                                                                  I use it less and less.

                                                                   

                                                                  One day I'll find no more reasons to use it.

                                                                   

                                                                  I think this is the case for most people, and I think you will find that fewer and fewer people experience fewer of the missing features and bugs because they're only using AE for what they know will work.

                                                                   

                                                                  Mission accomplished, I guess.

                                                                   

                                                                  AE accounts for what, 2% of the Cloud subscription motivations of users? Less?

                                                                  • 30. Re: After Effects Mac Issues
                                                                    Kevin-Monahan Adobe Employee

                                                                    Hi,

                                                                    As said before, every problem I've encountered (which everyone else is encountering) with the 13.5 and up series, is still prevalent in 13.7

                                                                    Nothing has changed for the better.

                                                                     

                                                                    OK, thanks for reporting back. Sorry you're still experiencing the issues being described on the forum by you and other users.

                                                                     

                                                                    File bug reports to get messages directly to the team not directly related to troubleshooting Mac issues. If you don't wish to, that's OK too.

                                                                    I'll report to the team tomorrow about the general dissatisfaction with the progress of fixes related to recent versions of After Effects on Mac OS.

                                                                    Continue to give us any details about your own system and experience.

                                                                     

                                                                    Thanks,
                                                                    Kevin

                                                                    • 31. Re: After Effects Mac Issues
                                                                      Kevin-Monahan Adobe Employee

                                                                      The incomplete renderer remains incomplete. RAM still leaks.

                                                                      Previews still don't preview.

                                                                      Multi-core rendering is still a figment of the imagination.

                                                                       

                                                                      OK, thanks for summarizing the chief complaints you and other users are experiencing.

                                                                       

                                                                      Kevin

                                                                      • 32. Re: After Effects Mac Issues
                                                                        Kevin-Monahan Adobe Employee

                                                                        Specifically, I've stopped using the parts of Adobe that don't work, and I've stopped attempting to use the parts that don't work.

                                                                        I've accepted that it's a Work-in-Progress that's progressing VERY slowly, and that each new feature brings a couple new bugs.

                                                                         

                                                                        I use it less and less. One day I'll find no more reasons to use it.

                                                                         

                                                                        I think this is the case for most people, and I think you will find that fewer and fewer people experience fewer of the missing features and bugs because they're only using AE for what they know will work.

                                                                         

                                                                        Thanks for this feedback. Continue to let us know what specific things aren't working for you on Mac, especially these recent releases.

                                                                         

                                                                        Kevin

                                                                        • 33. Re: After Effects Mac Issues
                                                                          martinc13962311 Level 1

                                                                          Think the team have a pretty good idea of mac users current woes Kevin! Even a cursory glance at the forums over the past two years will show that...  Unless by some miracle there is a new team!!!

                                                                           

                                                                          List of current issues, filed as bugs and ignored...

                                                                           

                                                                          -RAM leaks.

                                                                          -Preview performance erratic.

                                                                          -Projects decide to stop previewing or render past a point in the timeline. Several projects restarted due to this bug.

                                                                          -Cineware doesn't correctly import cameras with curves.

                                                                          -Cant work with image sequences/large files on SANS.

                                                                          -No multicore rendering.

                                                                          -Audio playback issues.

                                                                          -Slow GUI.

                                                                          Add more here_____________

                                                                           

                                                                          Used on new Mac pros and 5k iMacs, all 32gb ram using Yosemite and El Capitan.

                                                                          • 34. Re: After Effects Mac Issues
                                                                            toneproductions Level 1

                                                                            whilst us mac users are waiting for AE (and premiere for that matter) dev teams to get things working properly on mac I think it would be appropriate for Adobe to pump another couple of hundred grand into developing another useless gimmick app for the suite. Maybe another smart phone app? Or character animator?

                                                                            • 35. Re: After Effects Mac Issues
                                                                              martinc13962311 Level 1

                                                                              Latest AE version... We use 2014 but that still suffers from major RAM leaking and slow performance. And also can't work with SANS.

                                                                              • 36. Re: After Effects Mac Issues
                                                                                martinc13962311 Level 1

                                                                                Just to go along with the quite obvious fact you have heard this all before... And so have the team...

                                                                                • 37. Re: After Effects Mac Issues
                                                                                  Kevin-Monahan Adobe Employee

                                                                                  Hi Martin,

                                                                                  -RAM leaks.

                                                                                  -Preview performance erratic.

                                                                                  -Projects decide to stop previewing or render past a point in the timeline. Several projects restarted due to this bug.

                                                                                  -Cineware doesn't correctly import cameras with curves.

                                                                                  -Cant work with image sequences/large files on SANS.

                                                                                  -No multicore rendering.

                                                                                  -Audio playback issues.

                                                                                  -Slow GUI.

                                                                                  Add more here_____________

                                                                                   

                                                                                  Used on new Mac pros and 5k iMacs, all 32gb ram using Yosemite and El Capitan.

                                                                                   

                                                                                  Thanks, Martin. I'll be sure to focus on the above issues.

                                                                                   

                                                                                  "Multicore rendering" is listed in the blog:


                                                                                  Render Multiple Frames Simultaneously (Multiprocessing)

                                                                                  The Render Multiple Frames Simultaneously feature has been superseded by the new architecture in After Effects CC 2015 (13.5). The new architecture will allow a future version of After Effects to utilize processor threads and RAM more efficiently than the Render Multiple Frames Simultaneously functionality ever could. Options related to Render Multiple Frames Simultaneously have been removed from the preferences, and Preferences > Memory & Multiprocessing has been renamed to Preferences > Memory. If you want to use Render Multiple Frames Simultaneously to speed up final rendering via the render queue, you can still do so by opening the project in After Effects CC 2014 (13.2).

                                                                                   

                                                                                  Status: This feature has still not been added back into After Effects.

                                                                                   

                                                                                  Can't work with image sequences/large files on SANS

                                                                                  The bug that appears to address this issue is entitled: "Improve performance when importing reading (and/or writing) many files over a network." Image sequences are named specifically and it's not Mac specific. I hope this will solve your issue.

                                                                                   

                                                                                  Status: A fix has been checked in for the upcoming version of After Effects.

                                                                                   

                                                                                  I will look at your other issues and provide a status update as soon as I can.

                                                                                   

                                                                                  Thanks,
                                                                                  Kevin

                                                                                  • 38. Re: After Effects Mac Issues
                                                                                    Kevin-Monahan Adobe Employee

                                                                                    Hi TP,

                                                                                    whilst us mac users are waiting for AE (and premiere for that matter) dev teams to get things working properly on mac I think it would be appropriate for Adobe to pump another couple of hundred grand into developing another useless gimmick app for the suite. Maybe another smart phone app? Or character animator?

                                                                                     

                                                                                    I understand your frustration there, however, let's stay on topic with finding fixes for Mac issues. Other users are coming to this thread looking for answers.

                                                                                     

                                                                                    Thanks and have a good one!
                                                                                    Kevin

                                                                                    • 39. Re: After Effects Mac Issues
                                                                                      Kevin-Monahan Adobe Employee

                                                                                      -Audio playback issues.

                                                                                       

                                                                                      Hi Martin,

                                                                                      Here's what I have for your Mac related audio issues.

                                                                                       

                                                                                      Audio Playback Issues

                                                                                      Two bugs are reported by most customers on Mac OS X 10.11


                                                                                      While the preview frame rate is real-time, audio did not play for the first 2 seconds.

                                                                                      Status: Fixed in 13.7

                                                                                       

                                                                                      After the composition is cached, there is a delay of approximately 2-3 seconds in which the preview frame rate is less than real-time.

                                                                                        • Because the Mute Audio When Preview Is Not Real-time preference is enabled, audio doesn't play during this delay. (You can of course turn off the Mute Audio When Preview Is Not Real-time preference to avoid this bug.)
                                                                                        • To clarify further: the first, fixed bug was a fault in the audio playback code, and the second bug is a side effect of a fault of After Effects not previewing a cached composition in real-time.

                                                                                       

                                                                                      Status: Fixed in an upcoming version.


                                                                                      Tim Kurkoski, After Effects Quality Engineer wrote, "To address the remaining bugs with audio and video playback in After Effects CC 2015, we (the After Effects team) are currently working on a significant change to how After Effects sends frames to screen and audio to speakers, which we intend to release in an update later this year. Thanks for your patience while we work on these issues." See this blog post: Re: what's new and changed in After Effects CC 2015 (13.7), available now


                                                                                      Please report back if you have additional audio playback issues that you are having trouble with audio and Mac OS. If you have any, I will try and get you a status update for those.


                                                                                      Thanks,

                                                                                      Kevin

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