3 Replies Latest reply on Dec 20, 2014 4:29 AM by Peter Spier

    Help needed for opening a corrupt ID v5.5 file


      Each time I attempt to open my ID file (v5.5) on a Mac, it crashes/will not open. The document has many pages (a book), many elements on the pages, and text was imported from a very messy Word doc. I wonder if there is an URL or PC font possibly embedded in the doc.

      I've tried to save as an .idml file, but it crashes before save can be made.

      It seems there is a glitch in the cache or recovery possibly, because each time I try to open the file multiple ID files open, as if their stuck in the open memory. So I cleared the recovery files and preferences.

      Any help gratefully appreciated!