When I click-on "Authorize Device" I get the following message: 'This computer is authorized without an Adobe ID' despite me having one.
When I then click-on create Adobe ID it takes me to the page with my existing Adobe ID.
When I enter my existing Adobe ID & password a message tells me I have no internet connection, when I do.
I'm going around in circles.
Please advise anyone.
I'm struggling with the same problem - did you find any solution yet?
No I haven't. Adobe customer services are useless, they just refer me to the forums from which no-one has offered a solution.