1 person found this helpful
We need to know a lot more if we're going to help you. Please provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"
i - Illl try to answer these bellow...
- What exact version of After Effects? Include the minor version number---e.g., After Effects CC (12.2.1) or After Effects CS6 (11.0.4). Do not just say "After Effects with the latest updates" or "After Effects CC"; give the specific version number.
Ive just updated it - I have After Effects CC 126.96.36.199
- Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
Just don'e this - not tried to render since
- What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
Late Mac operating system Yosamete 10.10.1 (14B25)
- If you are getting error message(s), what is the full text of the error message(s)?
There is no error message
- What were you doing when the problem occurred? What is the exact sequence of steps that you are taking?
Performing a render, the render gets partially through but stops at different parts and hangs, then the computer hangs and I have to hard reset.
- Has this ever worked before? If this worked before by doesn't work now, what has changed on your computer in the intervening time?
I had a similar problem two days ago, i thought it could be a problem with some animated png sequences and a "matte feather" effect so i replaced the sequences with non animated versions and it seemed to fix the problem.
- Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number and sizes of connected monitors, number of disk drives, and how any external drives are connected.
Model Name: Mac Pro
Model Identifier: MacPro6,1
Processor Name: 6-Core Intel Xeon E5
Processor Speed: 3.5 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Memory: 32 GB
Boot ROM Version: MP61.0116.B07
SMC Version (system): 2.20f18
Illumination Version: 1.4a6
Serial Number (system): F5KM804VF694
Hardware UUID: A50DAB15-0502-5AAB-85A9-4F1B1B6DD9C1
AMD FirePro D500:
Chipset Model: AMD FirePro D500
PCIe Lane Width: x16
VRAM (Total): 3072 MB
Vendor: ATI (0x1002)
Device ID: 0x679e
Revision ID: 0x0000
ROM Revision: 113-C3861J-687
gMux Version: 4.0.11 [3.2.8]
EFI Driver Version: 01.00.687
Resolution: 3008 x 1692 @ 30 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: WWRHC42G085L
Main Display: Yes
Connection Type: DisplayPort
- What versions of drivers for your graphics hardware do you have installed (including CUDA driver and driver for display adapter)?
AMD FirePro D500 3072 MB graphics
Not sure how to find out about CUDA or what it is?
- Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)?
- What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
Apple Prores4444 and some png sequences
- Do you have QuickTime installed. (You should.) If so, what version? The answer should be specific, such as "QuickTime 7.6.2".
Quick Time player 10.4
- What other software are you running?
I have the CC suite and use Premier mostly but not running anything else whilst the problem is occurring
- Do you have any third-party effects or codecs installed?
I have Video Copilot optical flares (though I've tried switching this off.)
- Are you using OpenGL features in After Effects?
Im not sure?
- Does the problem only happen with your final output, RAM preview, or both?
Doesn't appear to hang on RAM preview
- Are you using Render Multiple Frames Simultaneously multiprocessing?
- Are you using the ray-traced 3D renderer?
- If the problem is with output, give your exact output settings (both render setting and output module settings). Screenshots help.
Best Settings - Outputting as Apple Pro Res 4444
Hope this is helpful,
Update to this - I just tried rendering since updating and still have the problem.
1 person found this helpful
Try exporting to a 32-bit TGA or TIFF sequence or try and render to JPEG 2000 if you need an alpha channel.
Thanks for the advice, unfortunately this has made no difference - Im still having the system crash.
Can you post any/all crash logs (or at least the first couple dozen lines or so)?
Also, long shot, try using QuickTime 7 instead of "10".