6 Replies Latest reply on Dec 29, 2014 9:15 AM by Szalam

    Problem with After Effects crashing machine when rendering

    Jbrox

      Ive been having a repeated problem with after effects crashing when I try to render a sequence.

       

      The render halts then first After Effects becomes unresponsive then every other applications follows and I have to hard-restart my machine.

       

      Can anyone help me find out how to stop this happening?

        • 1. Re: Problem with After Effects crashing machine when rendering
          Todd_Kopriva Level 8

          We need to know a lot more if we're going to help you. Please provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"

          1 person found this helpful
          • 2. Re: Problem with After Effects crashing machine when rendering
            Jbrox Level 1

            i - Illl try to answer these bellow...

             

             

            • What exact version of After Effects? Include the minor version number---e.g., After Effects CC (12.2.1) or After Effects CS6 (11.0.4). Do not just say "After Effects with the latest updates" or "After Effects CC"; give the specific version number.

            Ive just updated it - I have After Effects CC 13.2.0.49

            Just don'e this - not tried to render since

            • What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".

            Late Mac operating system Yosamete 10.10.1 (14B25)

            • If you are getting error message(s), what is the full text of the error message(s)?

            There is no error message

            • What were you doing when the problem occurred? What is the exact sequence of steps that you are taking?

            Performing a render, the render gets partially through but stops at different parts and hangs, then the computer hangs and I have to hard reset.

            • Has this ever worked before? If this worked before by doesn't work now, what has changed on your computer in the intervening time?

            I had a similar problem two days ago, i thought it could be a problem with some animated png sequences and a "matte feather" effect so i replaced the sequences with non animated versions and it seemed to fix the problem.

            • Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number and sizes of connected monitors, number of disk drives, and how any external drives are connected.

            Model Name: Mac Pro

              Model Identifier: MacPro6,1

              Processor Name: 6-Core Intel Xeon E5

              Processor Speed: 3.5 GHz

              Number of Processors: 1

              Total Number of Cores: 6

              L2 Cache (per Core): 256 KB

              L3 Cache: 12 MB

              Memory: 32 GB

              Boot ROM Version: MP61.0116.B07

              SMC Version (system): 2.20f18

              Illumination Version: 1.4a6

              Serial Number (system): F5KM804VF694

              Hardware UUID: A50DAB15-0502-5AAB-85A9-4F1B1B6DD9C1

             

            AMD FirePro D500:

             

              Chipset Model: AMD FirePro D500

              Type: GPU

              Bus: PCIe

              Slot: Slot-1

              PCIe Lane Width: x16

              VRAM (Total): 3072 MB

              Vendor: ATI (0x1002)

              Device ID: 0x679e

              Revision ID: 0x0000

              ROM Revision: 113-C3861J-687

              gMux Version: 4.0.11 [3.2.8]

              EFI Driver Version: 01.00.687

             

            Displays:

            DELL UP2414Q:

              Resolution: 3008 x 1692 @ 30 Hz

              Pixel Depth: 32-Bit Color (ARGB8888)

              Display Serial Number: WWRHC42G085L

              Main Display: Yes

              Mirror: Off

              Online: Yes

              Rotation: Supported

              Connection Type: DisplayPort

              Television: Yes

             

            • What versions of drivers for your graphics hardware do you have installed (including CUDA driver and driver for display adapter)?

             

            AMD FirePro D500 3072 MB graphics

            Not sure how to find out about CUDA or what it is?

             

            • Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)?

            No

            • What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".

            Apple Prores4444 and some png sequences

            • Do you have QuickTime installed. (You should.) If so, what version? The answer should be specific, such as "QuickTime 7.6.2".

            Quick Time player 10.4

            • What other software are you running?

            I have the CC suite and use Premier mostly but not running anything else whilst the problem is occurring

            • Do you have any third-party effects or codecs installed?

            I have Video Copilot optical flares (though I've tried switching this off.)

            Im not sure?

            • Does the problem only happen with your final output, RAM preview, or both?

            Doesn't appear to hang on RAM preview

            Yes

            • Are you using the ray-traced 3D renderer?

            No

            • If the problem is with output, give your exact output settings (both render setting and output module settings). Screenshots help.

            Best Settings - Outputting as Apple Pro Res 4444

             

            Hope this is helpful,

             

            thanks,

             

            Jonathan

            • 3. Re: Problem with After Effects crashing machine when rendering
              Jbrox Level 1

              Update to this - I just tried rendering since updating and still have the problem.

              • 4. Re: Problem with After Effects crashing machine when rendering
                Rick Gerard Adobe Community Professional & MVP

                Try exporting to a 32-bit TGA or TIFF sequence or try and render to JPEG 2000 if you need an alpha channel.

                1 person found this helpful
                • 5. Re: Problem with After Effects crashing machine when rendering
                  Jbrox Level 1

                  Hi there,

                   

                  Thanks for the advice, unfortunately this has made no difference - Im still having the system crash.

                   

                  J

                  • 6. Re: Problem with After Effects crashing machine when rendering
                    Szalam Adobe Community Professional & MVP

                    Can you post any/all crash logs (or at least the first couple dozen lines or so)?

                    Also, long shot, try using QuickTime 7 instead of "10".