1 Reply Latest reply on Dec 21, 2014 10:12 AM by Mark Mapes

    Crash on launch

    PSVideo

      Hey guys

      I need help with an error message I get when I start premiere pro. Whenever I try to open a new project or a project that I recently worked on I get the following error message:

       

      Premiere Pro has encountered an error

      [c:\cloudroom\releases\2014.09\shared\adobe\mediacore\mediafoundation\api\in

       

      this is a screenshot of the error message: http://i.imgur.com/zIMvn8P.png

       

      After that the program crashes claiming it has encountered a critical error.

       

      Here is what I have already tried:

      - I updated the drivers on my notebook

      - I deinstalled the app, ran the adobe cleaner tool and reinstalled premiere

      - The same as above with ccleaner

      Still I get this error message and the program crashes on launch

       

      My specs:

      - Asus sonicmaster Notebook

      - Intel i7 3517u (quad core)

      - GeForce GT 635M

      - 8GB RAM

      - Windows 8.1

       

      I use premiere pro with Red Giant's Universe Tools as well as Colorista II and Magic Bullet Looks (currently in trial version).

      Has anyone encountered the same problem or does someone have an idea as to what to do next?

      Any help would be much appreciated.